YESA NATALI R TAMPUBOLON; HERMAN NOVRY KRISTIANSEN PANINGGIRAN. The Effect of Service Quality on Customer Satisfaction: A Study of GOT Travel Batam. Brilliant International Journal Of Management And Tourism , [S. l.], v. 6, n. 2, p. 158–168, 2026. DOI: 10.55606/bijmt.v6i2.7275. Disponível em: https://journalcenter.org/index.php/BIJMT/article/view/7275. Acesso em: 2 jul. 2026.