Brilliant International Journal Of Management And Tourism
Journal Title : Brilliant International Journal of Management and Tourism Initials : BIJMT Frequency : February, June, and October Print ISSN : 2810-076X Online ISSN : 2827-8380 Editor in Chief : Dr. Heru Yulianto., SE., MM DOI : 10.55606 Publisher : Lembaga Pengembangan Kinerja Dosen BIJMT : Brilliant International Journal Of Management And Tourism is published three times a year, in February, June and October by Lembaga Pengembangan Kinerja Dosen. This journal is SINTA 5 accredited (Decree of the Director General of Higher Education, Research and Technology Number 10/C/C3/DT.05.00/2025 dated March 21, 2025 concerning the Accreditation Rating of Scientific Journals for Period I of 2025) starting from Volume 2 Number 2 of 2022 to Volume 7 Number 1 of 2027. BIJMT aims to: Promote the latest research results on Management and/or Entrepreneurship. Only publish the results of Management research (such as Marketing Management, Financial Management, HR Management, Operations/Production Management, Business Management, etc.) and or Entrepreneurship as knowledge development. BIJMT welcomes papers with the above objectives and scope. The editor decides the paper to be published in BIJMT after being reviewed by an appointed reviewer (double blind review). Authors will be notified of reviewers' comments and suggestions. Indexed by : Journal Sponsors and Partners :
Analysis of the Implementation of Website-Based Digital Employee Attendance (HRGAIS) at PT David Roy Indonesia
This study aims to examine the implementation of a website-based digital employee attendance system at PT David Roy Indonesia, including the obstacles encountered and efforts made to optimize its application. The study uses a qualitative descriptive method with a case study approach. Data collection techniques included interviews with five informants consisting of operational employees and Human Resources (HR) staff, observation, literature study, and documentation. The results of the study show that the implementation of a website-based digital attendance system at PT David Roy Indonesia has been carried out well and has facilitated employee attendance administration. The procedures for using the system are considered practical and easy to understand. Supporting factors for implementation include ease of access, automatic attendance recording, and support from HR. However, there are still several obstacles, such as technical disruptions at certain times, dependence on internet connection, and the process of employee adjustment to the new system. This study is expected to serve as material for the evaluation and development of digital attendance systems to be more effective and sustainable.
Copyright (c) 2026 Brilliant International Journal Of Management And Tourism https://creativecommons.org/licenses/by-sa/4.0
The Influence of Learning Facilities and Practical Activities on Student Competence in the Diploma III Culinary Arts Study Program at the Palembang Tourism Polytechnic
Student competency is a key learning outcome in vocational education, particularly in study programs that emphasize the mastery of practical skills such as culinary arts. This study aims to analyze the influence of learning facilities and practical activities on the competency of students in the Diploma III Culinary Arts Study Program at the Palembang Tourism Polytechnic. The study used a quantitative approach with an associative design through a survey method. Data were collected using a closed questionnaire from 59 students, measuring learning facilities (study room facilities and practice facilities), practice activities, and student competency understood as perceived competence ( self-perceived competence ). The analysis was conducted through descriptive statistics, Cronbach's Alpha reliability tests, and multiple linear regression at a significance level of 5%. The results showed that students rated practice facilities very positively, while study room facilities still left ratings ranging from "fair" to "poor". The regression test indicated that learning facilities and practical activities had a positive and significant effect on student competency, with a moderate contribution to the model's explanation. This finding confirms that the support of learning facilities and the implementation of structured practice complement each other in shaping the competency of vocational students. However, improving the comfort and completeness of study room facilities is still needed for competency formation to take place more optimally.
The Influence of Green Marketing and Environmental Awareness on Purchase Decisions for Eco Friendly Tumbler Products
This study aims to analyze the influence of green marketing and environmental awareness on purchasing decisions for eco-friendly tumblers among Generation Z in Indonesia. Using a quantitative approach through a survey of 210 respondents aged 18-27 years, this study measured perceptions of the green marketing mix (product, price, place, promotion), levels of environmental awareness, and purchasing decisions using a 5-point Likert scale. Data were analyzed using descriptive statistics and multiple regression analysis with the help of SPSS version 25. The results showed that green marketing had a positive and significant influence on purchasing decisions (β = 0.387, p < 0.001), with the green product orientation dimension providing the largest contribution. Environmental awareness also had a positive and significant influence on purchasing decisions (β = 0.445, p < 0.001), even with a slightly greater contribution than green marketing. Respondents showed a very high level of environmental awareness (mean = 4.35) and a positive perception of green marketing (mean = 4.12), with 87.6% of respondents having owned or having purchased an eco-friendly tumbler. However, this study also identified a knowledge-intention-behavior gap, with price sensitivity (mean = 3.89) and concerns about greenwashing (44.8% of respondents) being the main barriers. These findings offer practical implications for companies to develop green marketing strategies that are authentic, transparent, and consider the local context of the Indonesian market, as well as for policymakers to encourage infrastructure supporting sustainable consumption, such as refill stations and institutional incentives.
Effectiveness and Efficiency of Financial Management in Village-Owned Enterprises (BUMDes)
This study aims to analyze the level of effectiveness and efficiency in the financial management of the Village-Owned Enterprise (BUMDES) Lestari Jaya, located in Sindang Jaya Village, Sindang Kelingi District. Village-Owned Enterprises serve as an instrument for enhancing local economic independence and improving community welfare through business innovation and participatory management. The research applies a qualitative descriptive method, involving observation, interviews, and documentation of BUMDES financial reports from 2021 to 2023. Findings show that BUMDES Lestari Jaya managed its finances effectively and efficiently, achieving effectiveness levels of 96%, 95%, and 98.46% for 2021–2023 respectively, and efficiency ratios of 50%, 50%, and 49.23%. These results indicate that the enterprise has implemented sound financial management principles, including accountability, transparency, and cost control. The study concludes that effective financial governance in BUMDES contributes significantly to sustainable village development and community empowerment.
The Influence of Debtor Quality, Income Level, and Collateral on the Decision to Grant Loan Credit at BRI Kelapa Unit KC Bumi Serpong Damai
This study examines the influence of debtor quality, income level, and collateral on credit lending decisions at Bank Rakyat Indonesia (BRI) Unit Kelapa Dua, KC Bumi Serpong Damai. The findings indicate that debtor quality and collateral have a positive and statistically significant effect on credit approval decisions, while income level does not exhibit a significant influence. These results suggest that banks prioritize behavioral credibility and asset-based guarantees over income considerations when assessing loan applications. Collectively, the three variables significantly affect credit lending decisions, confirming the importance of comprehensive credit evaluation frameworks in mitigating credit risk and maintaining banking stability.The results of this study contribute to the literature on credit risk management by reinforcing the relevance of prudential principles, particularly the application of the 5C framework, in contemporary banking practices. The insignificance of income level highlights the need for banks to refine income assessment mechanisms, especially for borrowers with fluctuating or informal earnings. Future research is encouraged to incorporate additional variables such as business prospects, macroeconomic conditions, and digital credit scoring systems to further enhance the understanding of credit decision-making processes in the banking sector.
The Influence of Industrial Relations on Employee Work Motivation in Improving Organizational Performance
This material examines the dynamics of industrial relations as a fundamental framework for fostering positive and sustainable collaboration among workers, management, and government institutions within organizational settings. The discussion focuses on the role and function of labor unions, the core principles of industrial relations, and their alignment with labor regulations that define the rights, obligations, and responsibilities of all stakeholders. In addition, the material highlights the importance of implementing Occupational Safety and Health (OSH) through systematic risk assessment, hazard control, and comprehensive safety programs aimed at creating a safe, healthy, and efficient working environment. The study also explores motivational and behavioral aspects in the workplace by reviewing major motivation theories, key factors influencing employee motivation, and practical strategies organizations can adopt to enhance work motivation and engagement. Overall, this material emphasizes that harmonious industrial relations, effective OSH implementation, and well-managed employee motivation are interrelated components that play a critical role in increasing organizational productivity, improving employee performance, and ensuring long-term organizational sustainability.
Testing the Influence of Retail Cues on Consumer Purchase Interest in Grocery Stores
Grocery stores remain an important retail outlet for the community because they are close by, easy to reach, and help meet daily needs. However, to maintain business continuity, store owners need to understand the factors that can drive consumer purchasing interest. This study aims to analyze the effect of price, product completeness, stock availability, and shopping convenience on consumer purchasing interest in grocery stores. The study used a quantitative approach with a survey method of 109 respondents selected using purposive sampling. Data were collected directly (offline) through a five- point Likert scale questionnaire and analyzed using SEM-PLS with the help of SmartPLS version 4. The results showed that shopping convenience had a positive and significant effect on purchasing interest (β = 0.203; p = 0.011), while price (p = 0.435), product completeness (p = 0.069), and stock availability (p = 0.104) did not have a significant effect. These findings imply that grocery store managers need to prioritize improving shopping convenience, such as maintaining cleanliness, neat layout, ease of finding items, and fast service, to increase consumer purchasing interest.
Artificial Intelligence in E-commerce: The Impact of Consumer Behavior on Purchasing Decisions
The development of Artificial Intelligence (AI) has made this technology a strategic component in e-commerce management through the transformation of digital marketing practices and consumer interactions. The application of AI enables companies to improve personalization, service efficiency, and the quality of consumer experiences through recommendation systems, chatbots, virtual agents, and AI-based content. This study aims to systematically examine the role of Artificial Intelligence in e-commerce and its impact on consumer behavior in the purchasing decision-making process. The research method used is a literature review with a qualitative descriptive approach to national and international journal articles published in the period 2019–2025. Selected articles are analyzed thematically to identify patterns of AI implementation, consumer behavioral responses, and their implications for purchasing decisions. The results of the study indicate that AI has a positive effect on consumer trust, satisfaction, and purchase intention by increasing information relevance, service speed, and marketing personalization. However, issues of data privacy, perceived authenticity, and limited empathy in AI-based interactions have the potential to affect consumer loyalty. Therefore, a hybrid approach that combines the sophistication of AI with human interaction is recommended to create a sustainable consumer experience in the e-commerce ecosystem.
The Effect of the Setempo Program on Service Efficiency at the Belitung Regency SAMSAT Office
This study aims to analyze the effect of the Samsat Setempo program on the efficiency of tax payment services in Belitung Regency as material for evaluation and development of public service policies. This study uses a quantitative method with an associative approach. The research population includes all motor vehicle taxpayers who use the Samsat Setempo Program services in Belitung Regency. The sample size is 50 respondents. Research data were collected through questionnaires compiled based on the Samsat Setempo Program indicators and service efficiency. The data analysis techniques used included testing the validity and reliability of the instruments, testing classical assumptions, and testing hypotheses with partial significance tests (t-tests). The entire data analysis process was carried out using SPSS software version 27. The results showed that the effect of the Setempo program on service efficiency at the Belitung Regency Samsat office was positive and significant, meaning that the Setempo program could be used as a follow-up strategy in improving regional taxation services in Belitung Regency.
Stakeholder Theory Approach in Strategic Management: A Critical Review and Practical Implications
The modern business environment requires companies to adopt strategies that not only focus on maximizing shareholder profits but also emphasize value creation for all stakeholders. This article critically reviews the integration of Stakeholder Theory within strategic management, examining its alignment and potential conflicts with traditional strategic theories while exploring its practical implications. The study employs a systematic literature review combined with conceptual and critical analysis. The findings indicate that Stakeholder Theory has developed from a complementary perspective into a fundamental strategic approach for achieving sustainable competitive advantage. The analysis shows that this theory strengthens competition-based and resource-based perspectives by highlighting the importance of relational resources and shared value creation among stakeholders. Nevertheless, challenges such as the risk of superficial implementation and greenwashing require organizations to apply the theory authentically. Effective implementation can be achieved through integrated governance systems, appropriate incentive structures, and comprehensive performance measurement frameworks. Therefore, the integration of Stakeholder Theory is considered a strategic necessity, and organizations are encouraged to redesign their strategic management processes by placing stakeholder analysis at the core of decision-making and long-term planning.
The Influence of Transformational Leadership Style, Organizational Communication, and Career Development on Employee Performance with Job Satisfaction as an Intervening Variable
The purpose of this study was to analyze the impact of transformational leadership style, organizational communication, and career development variables on employee performance at the Directorate General of Regional Development, Ministry of Home Affairs of the Republic of Indonesia through job satisfaction variables. A quantitative research study using questionnaire collection techniques and Smart-PLS SEM with 149 permanent employees as sample data. The findings showed that transformational leadership style and career development had a positive but insignificant effect on job satisfaction while organizational communication had a significant impact on job satisfaction. In addition, transformational leadership style, work communication, and career development have a significant positive effect on employee performance but not on job satisfaction. Another result was that job satisfaction could not mediate transformational leadership style and career development on employee performance, but it was able to mediate the relationship between organizational communication and employee performance. Therefore, it is recommended for management to focus on fostering effective communication channels and career development programs to improve employee performance.
Farmer Empowerment through Cooperatives in Rural Areas of Tulungagung, East Java
This study aims to analyze the role of agricultural cooperatives in empowering farmers in rural areas of Tulungagung, East Java, focusing on economic and social aspects, and examining the extent to which farmer community participation serves as the foundation for building a sustainable local economic empowerment model. This qualitative research using a case study approach was conducted at the “Makmur Abadi” Farmers Cooperative in Tulungagung Regency. The research findings indicate that cooperatives play a significant role in empowering farmers through: (1) Access to more affordable capital and agricultural inputs, reducing dependence on middlemen (a pattern consistent with the findings of Bijman et al., 2014 regarding the role of farmer organizations); (2) Capacity building through agricultural technical and management training; (3) Strengthening bargaining positions in the market through a collective marketing system; and (4) Building social capital through networking and trust among members. Active member participation in decision-making (Rondot & Collion, 2001) is the main key to maintaining the accountability and sustainability of cooperatives. However, the main challenges lie in limited managerial capacity and market price fluctuations. Agricultural cooperatives in Tulungagung have proven effective as a model for strengthening the local economy based on community participation. Recommendations for similar models to be replicated in other rural areas with adaptations to local contexts emphasize the principle of participation as the key to empowerment (Chambers, 1995).
Empowering the Creativity of Women Traditional Culinary MSMEs in Ngawi, East Java: Innovation Strategies and Strengthening Local Economic Competitiveness
Micro, Small, and Medium Enterprises (MSMEs) led by women are an important pillar of the local economy in the traditional culinary sector, which is rich in cultural values. In Ngawi Regency, East Java, women MSMEs face complex challenges in innovating and increasing dynamic competitiveness and penetration of modern products. This study aims to analyze the strategies for empowering the creativity of women MSMEs in traditional culinary businesses in Ngawi, as well as the impact of product innovation capacity and strengthening local economic competitiveness, using qualitative methods with a case study approach. The findings reveal that empowering creativity occurs through: (1) adapting traditional recipes based on modern market preferences without losing the essence of the original taste (Maulid, A. & Ciptandi, F., 2023); (2) innovative packaging and attractive presentation using local materials and branding based on local wisdom narratives (Duchek, 2020); (3) utilizing digital technology for marketing and expanding distribution networks (Miya Dewi, Moh, & Burhan., 2025). Technical training support and access to capital increase their confidence and experimental abilities (Brush et al., 2019). This strategy also creates uniqueness as a key selling point, thereby strengthening their economic position within the local value chain. Empowering the creativity of women entrepreneurs in traditional culinary MSMEs in Ngawi is a key strategy for encouraging contextual, incremental innovation. The synergy of traditional knowledge, individual creativity, and external support can transform local potential into a sustainable competitive advantage (Bula, 2022).
An Implementation of the Policy on New Parking Zone Expansion and Its Impact on Increasing Local Own Source Revenue (PAD) in Payakumbuh City
Locally Generated Revenue (PAD) is a key indicator of regional economic performance and fiscal capacity in implementing decentralization. To strengthen regional finances, the central government enacted Law Number 1 of 2022, replacing Law Number 34 of 2000 on Regional Taxes and Levies. In response, the Payakumbuh City Government has sought to optimize PAD through the parking levy sector managed by the Transportation Agency. Roadside parking fees are positioned as a strategic revenue source; however, revenue targets have not been achieved optimally. To address this issue, the Mayor of Payakumbuh issued Decree Number 500.11.33/23.3.80/WK-PYK/2025 concerning the Determination of Parking Locations on Public Roads, establishing two new parking areas effective February 12, 2025. This study evaluates the implementation of the parking area expansion policy and analyzes its potential contribution to increasing PAD. The findings reveal that although the policy has been formally implemented, several challenges persist, including weak parking management systems, limited technological utilization, inadequate operational procedures, and insufficient field supervision. Furthermore, low public awareness regarding the importance of parking tickets and reporting violations constrains revenue optimization. Therefore, improvements are required in management systems, human resource capacity, technological integration, supervision mechanisms, and public education to foster orderly parking practices. These measures are expected to enhance the effectiveness of parking levy collection and contribute significantly to increasing PAD in Payakumbuh City.
The Influence of Workload and Digital Adaptation on the Performance of Pasaman Police Department Personnel with Job Satisfaction as an Intervening Variable
The development of information technology and the operational demands of the police force require organizational adjustments to maintain effective task implementation. This study aims to examine the effect of workload and digital adaptation on the performance of Pasaman Police personnel and examine the role of job satisfaction as an intervening variable in this relationship. The study used a quantitative approach with a purposive sample of 180 respondents from a population of 263 personnel. Data were collected through a structured questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) after undergoing instrument validity and reliability tests. The analysis results show that digital adaptation has a positive and significant effect on job satisfaction (β = 0.828; p < 0.001), while job satisfaction has a significant positive effect on personnel performance (β = 0.480; p = 0.003). The direct effect of workload on job satisfaction and performance is not significant (p > 0.05). The direct effect of digital adaptation on performance shows a positive direction but is statistically marginal (p ≈ 0.059). Mediation analysis indicated that job satisfaction significantly mediated the relationship between digital adaptation and performance (indirect effect ≈ 0.398; p = 0.003), but did not mediate the relationship between workload and performance. The research model explained approximately 82% of the variance in job satisfaction and approximately 76.7% of the variance in performance (R² ≈ 0.82 and R² ≈ 0.767). The study's conclusions emphasize the importance of strengthening digital adaptation programs and interventions that increase job satisfaction as strategies to improve personnel performance. Practical implications include designing digital training relevant to operational tasks, improving managerial support, and evaluating and structuring workloads based on actual tasks to support the effectiveness of police institutions.
The Impact of Product Quality, Price, and Service Quality on Consumer Satisfaction of Infinix Users in South Tangerang City
This study aims to determine the influence of product quality, price, and service quality on customer satisfaction at several Official Infinix Stores in South Tangerang City. The research sample amounted to 98 respondents, with data processing using the SPSS 20 statistical analysis program. The results of the study show that product quality, price, and service quality have a significant influence partially on customer satisfaction of Infinix users in South Tangerang. Good product quality enhances customer perception of value and trust, competitive prices strengthen purchasing decisions, while responsive and friendly service quality strengthens customer loyalty. These findings confirm that customer satisfaction is not only determined by product factors alone, but also by a combination of appropriate prices and quality service. Thus, the strategy of increasing customer satisfaction at the Infinix Official Store needs to be carried out holistically through improving product quality, setting proportional prices, and improving service quality. This research makes a practical contribution to retail management in formulating marketing policies that are oriented towards customer satisfaction, while strengthening Infinix's competitiveness in the increasingly competitive smartphone market.
Purchasing Cycle Analysis: A Case Study of PT Sri Rejeki Isman Tbk
The role of Accounting Information Systems in a company is to provide accurate and appropriate information to support company management in processing decision making to control and supervise the company's operational activities. This study was conducted with the aim of analyzing and understanding the purchasing cycle running at PT. Sri Rejeki Isman Tbk, and assessing whether there are weaknesses in the system. After the analysis is carried out, if weaknesses are found, a solution will be made in the form of a manual system design proposal. This research is a qualitative descriptive study. Based on the research that has been done, the results show that there are problems, problems that exist in the purchasing cycle of PT. Sri Rejeki Isman are the accumulation of debt to suppliers, weak internal controls in the purchasing process. Poor financial management can affect the company resulting in the company being unable to purchase materials ideally, resulting in a negative impact, namely a decrease in operational performance and production disruptions. This study shows that weaknesses in the purchasing cycle contribute to the company's operational instability and worsen conditions leading to bankruptcy. These weaknesses need to be improved by carrying out the effectiveness of the purchasing cycle and internal controls in maintaining the company's sustainability.
Determinants of Sustainable Competitive Advantage in SMEs
This study aims to identify the primary determinants of sustainable competitive advantage (SCA) in small and medium-sized enterprises (SMEs) through a systematic literature review based on the PRISMA 2020 protocol. By integrating the Resource-Based View (RBV) and Dynamic Capabilities Theory (DCT), this study synthesizes 55 peer-reviewed international journal articles indexed in Scopus and Web of Science published between 2015 and 2026. The findings reveal eight key determinants categorized into internal and external factors. Internal factors include VRIN resources, innovation capability, human capital, and entrepreneurial orientation. External factors comprise digital transformation, business ecosystems, market turbulence, and institutional support. The results indicate that the integration of RBV and DCT provides greater explanatory power than the partial application of either theory alone, particularly for SMEs operating under resource constraints and high environmental dynamism. This study contributes to the development of an integrative conceptual model and proposes a future empirical research agenda grounded in the context of emerging economies.
The Influence of Work-Life Balance on the Work Motivation of Millennial Employees in Makassar City
This study aims to analyze the influence of work-life balance on the work motivation of millennial employees in Makassar City. Work-life balance is an important factor that can affect employee well-being and motivation, especially for the millennial generation who have different expectations in the world of work. The research method used is quantitative with an associative approach, involving 100 millennial employee respondents who work in various companies in Makassar City. Data were collected through questionnaires and analyzed using simple linear regression. The results show that work-life balance has a positive and significant influence on the work motivation of millennial employees. Employees who have a balance between work and their personal lives tend to be more motivated and productive. In addition, a supportive work environment and flexible work policies contribute to improving employee engagement and job satisfaction. Therefore, companies in Makassar City are advised to implement policies that support work-life balance to improve employee motivation and well-being, as well as to enhance organizational performance and sustainability in the long term.
The Effect of Educational Level and Work Experience on Employee Performance at the Garuda Ngamprah Chips Fac-tory in West Bandung (MSME)
This research was conducted on employees of the Garuda Cracker Factory MSME located on Jl. Raya Gadobangkong, West Bandung Regency exactly in Ngamprah District,. The research was done on purpose to identify the significance of the effect of education and also work experience, both separately and together. The methods applied were descriptive and associative. The analysis focus is individuals who are employees of the Garuda Cracker Factory MSME on Jl. Raya Gadobangkong, Ngamprah District, West Bandung West Bandung. The sample size used was 95 respondents. It applied a saturated sampling method because all population members were taken as samples, namely all employees at the Garuda Cracker Factory MSME. Then it applied analysis of multiple linear regression and also tests were done for the validity and also reliability of the instruments. The results show a significant influence on the variables in both individually and also collectively. The influence of education on performance reached 20.6%, while work experience influenced employee performance by 44.9%, and the combined influence of education and also work experience toward employee performance was 65.5%.
Performance Measurement of PT. Pandu Siwi Sentosa Bukittinggi Branch Uses the Balanced Scorecard Method in 2023
This study was motivated by the lack of an optimal comprehensive performance measurement system at PT. Pandu Siwi Sentosa Bukittinggi Branch amid operational challenges such as increased shipping volumes, fluctuations in operating costs, and competition in the logistics industry. The company needs a performance measurement method that not only focuses on financial aspects but also includes customer perspectives, internal business processes, and learning and growth. This study aims to measure the performance of PT. Pandu Siwi Sentosa Bukittinggi Branch in 2023 using the Balanced Scorecard (BSC) approach. This study was conducted using a quantitative descriptive method through questionnaires and secondary data from the company's internal reports. The results show that the company's overall performance is in the “Good” category with a total score of 80.20. The customer perspective achieved the highest score, reflecting a high level of satisfaction and loyalty. Meanwhile, the learning and growth perspective received the lowest score, indicating the need for improvement in employee training, retention, and technology adoption.This study recommends strengthening internal strategies through sustainable human resource development, business process digitization, and performance evaluation system refinement as strategic steps to maintain the company's competitive advantage in the future.
Strategic Management Approaches to Healthcare System Resilience
The COVID-19 pandemic exposed profound vulnerabilities within global healthcare systems, catalyzing an urgent need for strategic management frameworks capable of sustaining resilience under extraordinary pressure. This systematic review examines strategic management approaches adopted by healthcare organizations during and after the COVID-19 pandemic to build and sustain system resilience. Following PRISMA guidelines, a comprehensive search of PubMed, Scopus, Web of Science, and CINAHL databases was conducted, yielding 42 peer-reviewed articles published between 2020 and 2024. Findings reveal four dominant strategic clusters: (1) adaptive governance and decentralized decision-making, (2) digital transformation and health information systems integration, (3) supply chain resilience and resource optimization, and (4) workforce capacity building and psychological safety. Evidence indicates that healthcare organizations employing proactive, integrated strategic frameworks demonstrated significantly greater resilience outcomes compared to those relying on reactive operational adjustments. This review contributes theoretical and practical insights for policymakers and health system administrators navigating the post-pandemic landscape, emphasizing the necessity of embedding resilience as a core organizational competency.
Leadership Styles in Healthcare Settings and Their Impact on Clinical Outcomes
Effective leadership in healthcare settings has been increasingly recognized as a critical determinant of clinical outcomes and organizational performance. This systematic review and meta-analysis examines the relationship between various leadership styles and clinical outcomes in healthcare settings. To synthesize evidence regarding the impact of different leadership styles on clinical outcomes, including patient mortality, safety, satisfaction, and quality of care in healthcare settings. Methods: A comprehensive systematic review was conducted following PRISMA guidelines. Electronic databases including PubMed, Scopus, Web of Science, CINAHL, and Embase were searched for peer-reviewed studies published between 2023 and 2024. Studies examining the relationship between leadership styles and clinical outcomes in healthcare settings were included. Data extraction, quality assessment, and meta-analysis were performed according to standardized protocols. The review identified transformational leadership as the most extensively studied and effective leadership style in healthcare settings. Evidence demonstrates significant positive associations between transformational leadership and improved clinical outcomes, including reduced patient mortality, enhanced patient safety, and increased patient satisfaction. Servant leadership, transactional leadership, and adaptive leadership also showed positive correlations with various clinical outcomes. The pooled effectiveness of leadership interventions was 14.0% in before-after studies, with a correlation coefficient of 0.22 in cross-sectional studies. Leadership styles, particularly transformational and servant leadership, significantly impact clinical outcomes in healthcare settings. Healthcare organizations should prioritize leadership development programs and tailor leadership approaches to specific contexts to enhance patient care and organizational performance.
The Effect of Delivery Timeliness, E-WOM,¬ and Trust on Consumer Satisfaction of E-Commerce Users Bibli.com
Increasing competition in the e-commerce industry requires companies to continuously improve the quality of service in order to achieve and maintain customer satisfaction. Customer satisfaction is an important indicator of an organization's success, as it directly affects customer loyalty and long-term business sustainability. This study aims to analyze the influence of delivery timeliness, electronic word of mouth (E-WOM), and trust on customer satisfaction on Blibli.com e-commerce platforms. This study adopts a quantitative approach with an explanatory research design. Data were collected through the survey method by distributing a structured questionnaire to active users Blibli.com who met the predetermined research criteria. Data analysis was carried out using inferential statistical techniques to examine partial and simultaneous effects among the research variables. The results showed that delivery timeliness, E-WOM, and trust each had a positive and significant effect on customer satisfaction when partially tested. In addition, these three independent variables simultaneously show a significant influence on customer satisfaction. These findings suggest that ensuring on-time delivery performance, effectively managing online consumer reviews and information, and strengthening customer trust are strategic factors that should be prioritized by Blibli.com to improve customer satisfaction and strengthen competitiveness in the highly dynamic e-commerce industry.