ZAENAL MUSTOFA; FEBRYANTAHANUJI FEBRYANTAHANUJI; ARSITO ARI KUNCORO. Optimalisasi Sistem Chatbot Layanan Pelanggan E-Commerce melalui Kombinasi Rule-Based dan Algoritma K-Nearest Neighbor (KNN). Jurnal Publikasi Ilmu Komputer dan Multimedia, [S. l.], v. 5, n. 1, p. 320–325, 2026. Disponível em: https://journalcenter.org/index.php/jupikom/article/view/5272. Acesso em: 15 mar. 2026.