Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Trianandra.Jurnal ini terakreditasi SINTA 5 (Surat Keputusan Direktur Jenderal Pendidikan Tinggi, Riset, dan Teknologi Nomor 10/C/C3/DT.05.00/2025 tanggal 21 Maret 2025 tentang Peringkat Akreditasi Jurnal Ilmiah Periode I Tahun 2025) dimulai dari Volume 1 Nomor 3 Tahun 2022 sampai Volume 6 Nomor 2 Tahun 2027. JUPSIM memuat naskah hasil-hasil penelitian di bidang Sistem Informasi, Sistem Komputer dan Manajemen Bisnis. JUPSIM berkomitmen untuk memuat artikel berbahasa Indonesia yang berkualitas dan dapat menjadi rujukan utama para peneliti dalam bidang ilmu Sistem Informasi, Sistem Komputer dan Manajemen Bisnis Indexed by : Journal Sponsors and Partners :
Implementasi Prinsip Syariah dalam Manajemen Keuangan untuk Meningkatkan Pengambilan Keputusan Bisnis UMKM : Studi Kasus di Jakarta
A unique problem in the implementation of sharia principles in MSMEs in Jakarta lies in the gap between the needs of sharia-based financial practices and the limited access and understanding of business actors. In fact, Jakarta as an economic center with the largest Muslim population in Indonesia has the potential to become an ideal model for sharia MSME financial management. This qualitative study examines the implementation of sharia principles in MSME financial management in Jakarta by focusing on three critical aspects: (1) the implementation of mudharabah (profit sharing) contracts, (2) the avoidance of usury, and (3) transaction transparency. Data was collected through in-depth interviews with 15 MSME owners, participant observations, and analysis of financial documents (2021–2023). The findings show that although MSMEs are committed to implementing sharia principles, the main challenges include limited understanding of sharia contracts, difficulties in separating personal and business finances, and the lack of affordable sharia financial instruments. In addition, it was found that most MSME actors still rely on conventional financing because Islamic banking procedures are considered more complicated and less flexible. The lack of mentoring and lack of access to formal training also exacerbate this condition. This study offers strategic solutions through strengthening Islamic financial literacy, providing contextual training modules, and intensive assistance based on the specific needs of MSMEs. In addition, collaboration between local governments, Islamic financial institutions, and business communities is needed to create an inclusive and sustainable Islamic financial ecosystem. The implications of the results of this study can be a reference for regulators and Islamic financial institutions in designing financing and education programs that are more adaptive to the characteristics of urban MSMEs.
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Analisis Gaya Kepemimpinan Kepala Sekolah sebagai Sistem Kontrol dan Pengaruhnya terhadap Kinerja Guru dan Tenaga Kependidikan pada SDN 1 Dompu
This study aims to analyze the influence of the principal's leadership style on the performance of teachers and educational staff at SDN 1 Dompu. This study uses a quantitative approach with explanatory research and a causal-comparative method. The sample was taken saturately, involving all 48 teachers and educational staff, with 40 questionnaires suitable for analysis. Primary data were collected through the distribution of questionnaires and analyzed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) through SmartPLS 4.0. The results of the study indicate that the principal's leadership style has a positive effect on the performance of teachers and educational staff. Principals who combine authoritarian and democratic styles in a balanced manner are able to create a disciplined, participatory, and productive work environment. This study suggests the need to develop principals' leadership competencies to improve educational quality and recommends further studies with a broader scope to strengthen the generalization of the findings.
Pengaruh Inventory Turnover terhadap Perubahan Laba Bersih PT Sampoerna Periode 2016–2024
This study aims to analyze the effect of inventory turnover on changes in net profit at PT Hanjaya Mandala Sampoerna Tbk during the period 2016–2024. PT Hanjaya Mandala Sampoerna Tbk is one of the major companies involved in the cigarette industry in Indonesia, which faces significant challenges in managing inventory and maximizing profitability. This study uses a quantitative approach with a simple linear regression analysis method to examine the relationship between inventory turnover and changes in the company's net profit. The data used in this study are secondary data obtained from the company's quarterly financial reports, which are accessed through the official website of the Indonesia Stock Exchange. The analysis results show that inventory turnover has a significant influence on changes in the company's net profit. The adjusted R square value of 21.65 percent indicates that inventory turnover can explain part of the variability in changes in net profit. This means that efficient inventory turnover can be an important factor in determining a company's profitability. In addition, the F significance value of 0.0042 indicates that the regression model used is statistically significant, which means the relationship between inventory turnover and net profit does not occur by chance. The positive relationship between the variables indicates that the higher the efficiency of inventory turnover, the company's net profit tends to increase. These findings underscore the importance of effective inventory management in improving company profitability, particularly amidst the ever-changing challenges of the cigarette industry. Therefore, inventory turnover can be used as a managerial indicator to assess a company's operational effectiveness and as a reference for strategic decision-making to maintain long-term profit stability and enhance market competitiveness.
Konflik dan Peluang Sosial Ekonomi Akibat Kurangnya Lahan Parkir Karyawan di Lingkungan PT. Adonia Footwear Indonesia
This study examines the complex socio-economic dynamics resulting from the limited availability of parking space within the premises of PT Adonia Footwear Indonesia. The imbalance between the high number of employee-owned vehicles and the insufficient parking capacity creates challenges that extend beyond spatial limitations, encompassing issues of safety, user behavior, and the adequacy of supporting infrastructure. In the context of a growing workforce and increasing vehicle ownership, the scarcity of parking facilities has become a pressing concern that requires holistic assessment and problem-solving strategies. The research aims to identify not only the conflicts caused by the shortage of employee parking but also the socio-economic opportunities that arise from this condition. A qualitative descriptive method was applied using a case study approach to capture the detailed and contextual realities of the problem. Data were collected through direct observation, semi-structured interviews with employees, company management, and local residents, as well as documentation review. This triangulation of data sources ensured the validity and richness of the findings. The results indicate that the parking shortage has generated friction between employees and residents living near the factory, primarily due to the use of residential areas for overflow parking. Disputes have arisen over blocked access, noise, and security concerns. However, the situation has also fostered new economic activities, particularly the emergence of informal paid parking services managed by local residents, which provide them with additional income. This dual impact highlights the parking issue as both a source of social tension and a driver of community-based microeconomic opportunities. The study concludes that a collaborative approach between the company and surrounding residents offers a viable and sustainable solution. Initiatives such as formal partnerships for managed parking services, infrastructure improvements, and the implementation of employee vehicle management policies could mitigate conflict while enhancing mutual economic benefits.
Pengaruh Debt To Equity Ratio dan Return On Assets Terhadap Nilai Perusahaan pada Perusahaan Subsektor Perbankan Yang Terdaftar di Bursa Efek Indonesia Periode 2017-2024
Company value is a key indicator reflecting investor confidence in a firm's future prospects. In the banking sector, which operates under strict regulatory frameworks and high risk exposure, the choice of capital structure and the efficiency of asset utilization are critical factors influencing market valuation. Over the period 2017–2024, fluctuations in the Price to Book Value (PBV), Debt to Equity Ratio (DER), and Return on Assets (ROA) among banking companies listed on the Indonesia Stock Exchange (IDX) have presented notable dynamics warranting further examination. This study aims to analyze the partial and simultaneous effects of DER and ROA on company value, as measured by PBV, within the banking sub-sector. Employing a quantitative research design, panel data from four banking companies—selected through purposive sampling—were analyzed. The study utilized panel data regression, with the most appropriate model determined via Chow, Hausman, and Lagrange Multiplier tests. Classical assumption testing and descriptive statistical analysis were also conducted to ensure robustness. The findings indicate that ROA has a significant positive impact on company value, demonstrating the importance of profitability in enhancing market valuation. In contrast, DER exhibits a significant negative partial effect, suggesting that higher leverage may erode investor confidence and depress valuation. Simultaneously, DER and ROA jointly exert a significant influence on PBV, confirming that both profitability and capital structure are integral to shaping firm value in the banking sector. The study concludes that profitability plays a dominant role in improving company value, while capital structure must be strategically managed to optimize its contribution to market perception. These results offer practical implications for banking management, highlighting the need to maintain healthy profitability levels while carefully balancing debt usage to achieve sustainable growth in firm value.
Perancangan Sistem Informasi Peminjaman Dan Pengembalian Buku Perpustakaan Menggunakan Barcode Untuk Mendukung Peningkatan Literasi Siswa
This research is motivated by the low literacy interest of students at SMAN 8 Gowa which has an impact on low library utilization, as well as the continued use of a manual system in managing book borrowing and returns. This study aims to design and implement a web -based Library Book Borrowing and Return Information System and barcode scanning to improve service efficiency and student reading interest. The research methods used include observation, interviews, and literature studies, while the system development applies the Agile method. The system was tested using the blackbox method and compared book borrowing data before and after implementation. The results of the study showed a significant increase in the average book borrowing, from 0.77 books per day before the system was implemented to 3 books per day in June, and increased again to 7 books per day in July, with an overall percentage increase of 808.44%. The implementation of this system not only speeds up the administrative process and minimizes recording errors, but also proves to be able to encourage students' reading habits through the recommendation feature and book synopsis notifications. The implementation of this system not only speeds up the administrative process and minimizes recording errors but also proves to be able to encourage students' reading habits through the recommendation feature and book synopsis notifications. The barcode scanning feature, in particular, allows for faster and more accurate book tracking, making the borrowing process more convenient for students. Additionally, the system provides real-time updates on available books, helping students easily find the materials they need. The increased borrowing activity is a positive sign of the system's effectiveness in improving students' engagement with the library. The system’s user-friendly interface also contributes to its success, making it easier for students and library staff to manage transactions.
Peranan Disiplin dan Evaluasi Kerja untuk Meningkatkan Produktivitas Kinerja Karyawan Aston Batam Hotel & Residence
This research explores the significant role of discipline and work evaluation in improving employee performance at Aston Batam Hotel & Residence. The primary objective is to analyze how the enforcement of workplace discipline and the implementation of systematic performance evaluations influence productivity, service quality, and overall operational success within the hospitality sector. Employing a quantitative research methodology, data were collected through structured questionnaires and supported by performance records. The results indicate that discipline serves as a foundation for consistency, punctuality, and adherence to established organizational standards, while regular and structured work evaluations offer constructive feedback, identify strengths and weaknesses, and provide targeted development opportunities. The synergy between these two factors not only enhances individual employee performance but also contributes to a positive organizational culture and sustained service excellence. The study concludes that a well-balanced approach, combining firm disciplinary practices with continuous performance evaluation, is essential for fostering motivation, accountability, and long-term competitiveness in the hotel industry. Meanwhile, performance evaluations provide an ongoing feedback loop that allows management to identify areas for improvement and recognize top performers. By offering clear metrics and expectations, performance evaluations give employees the tools they need to improve and excel. The study also emphasizes the importance of a constructive evaluation approach that not only addresses shortcomings but also celebrates achievements, fostering a growth-oriented work environment. The synergy between these two factors not only enhances individual employee performance but also contributes to a positive organizational culture and sustained service excellence. When employees feel supported by regular evaluations and held accountable through discipline, they are more likely to take ownership of their roles and contribute to the hotel's long-term success.
Sistem Informasi Manajemen Aset Barang dan Kendaraan dengan Fitur Pengingat Otomatis Service dan Pajak Berbasis Mobile Web pada AMIK Luwuk Banggai
The management of goods and vehicles assets in an institution requires an effective system so that the process of recording, tracking, and maintaining assets can be carried out in a structured and efficient manner. AMIK Luwuk Banggai still faces obstacles in remembering periodic service schedules and vehicle tax payments, because the reminder process is still carried out manually and relies on conventional records. This poses a risk of maintenance delays and administrative fines due to late tax payments. Therefore, this research is focused on the design and development of a web-based goods and vehicle asset management information system equipped with automatic notification features through Telegram Bot integration. The system development in this study uses the Waterfall approach which includes the stages of needs analysis, system design, implementation, testing, and maintenance. Research data was obtained through interview methods with the management, observation of the running process, and literature review from various sources related to information systems and automatic notification technology. The system built utilizes mobile web technology to be easily accessible through mobile devices, as well as supporting work efficiency with a simple and responsive interface. The test results show that the system is able to provide real-time automatic notifications regarding maintenance service schedules and vehicle tax payment dues. Integration with Telegram Bot has proven to be effective in increasing the speed of information delivery, reducing the risk of delays, and giving users the flexibility to receive reminders on platforms that are familiar with everyday use. In addition, the implementation of the system also improves the overall efficiency of asset management because every asset information can be well documented, easily tracked, and integrated in a single platform.
Sistem Informasi Administrasi Perkantoran pada Badan Kesatuan Bangsa dan Politik Kabupaten Banggai Kepulauan
Correspondence administration is one of the vital aspects in supporting the effectiveness of communication, coordination, and documentation in the government environment. In the context of the Banggai Islands Police Department, the letter administration function has a strategic role because this institution is tasked with coordinating political affairs and fostering national insight which requires a fast, precise, and well-documented flow of information. However, facts in the field show that the mail administration process is still carried out manually, so it is prone to causing various problems. Some of the main obstacles that arise include the risk of losing documents, delays in distributing information, and difficulties in finding and searching for urgently needed mail archives. This condition has the potential to hinder the smooth running of services and reduce the quality of public administration governance. This research aims to design and build an integrated digital-based mail administration information system, in order to answer these challenges. The methodology used includes analyzing user needs, system design, application implementation, and testing stages to ensure system performance runs according to expectations. With the digitization of the mail administration process, it is hoped that it can increase efficiency in recording and distributing documents, speed up archive searches through structured databases, and present accurate and transparent reports. The results of this research are expected to be able to make a real contribution to bureaucratic modernization efforts, especially in the Banggai Islands Police Department. The information system developed not only simplifies document governance, but also supports the principles of accountability, transparency, and public services that are more responsive to the needs of the community. Thus, the implementation of this system is expected to be a strategic step in realizing a more professional and information technology-based government administration.
Sistem Informasi Tracer Study Berbasis Web Mobile pada AMIK Luwuk Banggai (SI-Trast)
Tracer study merupakan salah satu instrumen penting yang digunakan oleh perguruan tinggi untuk mengevaluasi kualitas lulusan serta mengukur relevansi kurikulum dengan kebutuhan dunia kerja. Melalui tracer study, institusi dapat memperoleh informasi mengenai profil alumni, keterlibatan mereka di dunia kerja, serta kesesuaian antara kompetensi yang diperoleh selama perkuliahan dengan tuntutan profesi yang dijalani. Namun, pelaksanaan tracer study secara manual masih menghadapi berbagai kendala, seperti keterbatasan jangkauan responden, proses pengolahan data yang memakan waktu lama, serta kesulitan dalam penyusunan laporan yang terstruktur dan akurat. Oleh karena itu, penelitian ini bertujuan untuk merancang dan mengimplementasikan Sistem Informasi Tracer Study berbasis web pada AMIK Luwuk Banggai yang diharapkan mampu menjadi solusi atas permasalahan tersebut. Metode penelitian yang digunakan adalah Research and Development (R&D) dengan pendekatan model Waterfall, yang meliputi tahapan analisis kebutuhan, perancangan sistem, implementasi, dan pengujian. Sistem yang dibangun dirancang agar dapat mengelola data alumni secara terpusat, menyediakan fasilitas pengisian kuesioner tracer study secara daring, serta menghasilkan laporan dalam bentuk tabel maupun grafik yang interaktif. Hasil uji coba menunjukkan bahwa sistem mampu berjalan dengan baik, memberikan kemudahan bagi alumni dalam memberikan respon, serta mempermudah pihak kampus dalam memantau data tracer study secara real-time. Selain itu, integrasi data yang terpusat meminimalkan risiko kehilangan data serta meningkatkan efisiensi proses analisis. Dengan adanya sistem ini, pelaksanaan tracer study di AMIK Luwuk Banggai menjadi lebih efektif, efisien, dan akurat. Data yang dihasilkan tidak hanya bermanfaat untuk evaluasi internal, tetapi juga mendukung kebutuhan institusi dalam proses akreditasi program studi maupun akreditasi institusi. Hal ini menunjukkan bahwa digitalisasi tracer study merupakan langkah strategis dalam meningkatkan kualitas manajemen data alumni serta memperkuat daya saing perguruan tinggi.
Penerapan Metode Cognitive Walkthrough dalam Evaluasi User Interface Sistem Informasi Donasi Ambung Harsa
This study aims to evaluate the UI of the Ambung Harsa Donation Information System using the Cognitive Walkthrough method. The information system is designed to facilitate the donation process more efficiently, transparently, and accessibly for the public. However, the effectiveness of the interface for new users still requires assessment to ensure interaction with the system is intuitive and minimizes errors. The Cognitive Walkthrough method is selected because it allows a structured evaluation of user interaction, identifies obstacles and difficulties that users may encounter while performing key tasks, and provides specific recommendations for improvement. The study was conducted through several stages: identifying primary user tasks, developing usage scenarios, performing step-by-step evaluation from a new user's perspective, and analyzing the findings. Evaluation results revealed several UI areas needing improvement, including menu navigation, action button placement, instruction clarity, and information display consistency. These findings provide a basis for recommendations to enhance the interface, making it more intuitive, efficient, and user-friendly. Implementing these recommendations is expected to improve user satisfaction, streamline the donation process, and serve as a reference for developing similar information systems in the future. This study highlights the importance of usability evaluation using Cognitive Walkthrough as an integral part of web-based information system development.
Standard Operating Procedures for Tugboat Clearance and Service Enhancement at Jepara Port
Background: Clearance in and clearance out procedures are critical components of port operations that directly affect service quality, vessel turnaround time, and port sustainability. Jepara Port, as a regional hub, faces challenges in implementing effective clearance procedures for tugboats, notably TB. Bintang Harbour 4009, operated by PT. Sinar Bintang Samudera. Original value: Prior research has extensively examined container terminal performance and green port policies, but limited studies address tugboat clearance processes in smaller regional ports, despite their strategic role in supporting larger maritime logistics chains and sustainable port development frameworks. Objectives: This research investigates the clearance in/out procedures at Jepara Port, analyzes their influence on service quality, and evaluates whether adherence to SOPs can enhance efficiency and sustainability within the context of integrated maritime policy frameworks. Methodology: A qualitative descriptive approach was employed, using semi-structured interviews, questionnaires, direct observations, and document analysis. Data were analyzed through thematic analysis, cross-group comparisons, and narrative synthesis, incorporating sustainability assessment frameworks. Results: Findings revealed that while SOPs exist, their implementation is hindered by documentation errors, inconsistent inter-agency coordination, and partial digitalization. These issues contribute to prolonged clearance times and reduced compliance rates. However, improvements in first-time-right documentation and single-channel digital communication were shown to significantly enhance clearance performance and environmental outcomes. Conclusions: Clearance procedures are more than administrative requirements; they are strategic levers for port service quality, sustainability, and maritime vocational education. Strengthening these procedures can improve efficiency, reduce emissions, enhance port resilience, and support sustainable maritime development goals.
Port Service Bottlenecks and Shipping Agency Performance in Banten: A Qualitative Analysis
This research explores how pilotage-tug assistance, cargo-handling efficiency, and document-processing duration affect the operational performance of PT. Berkah Tata Baruna, Branch Banten. Adopting a qualitative descriptive design, the study utilized interviews, focus group discussions, and analysis of official documents to capture a wide range of stakeholder perspectives, including port authorities, shipping agents, and maritime cadets. The collected data were examined through thematic analysis and further consolidated into two evaluative measures: the Port Call Friction Index (PCFI) and the Agency Performance Score (APS). The findings indicate that shortcomings in tug services, loading-unloading productivity, and administrative procedures impose considerable limitations on agency effectiveness, even though the overall performance assessment remains generally favorable. Beyond these operational insights, the study contributes to the literature on maritime economy and sustainability by presenting practical diagnostic instruments that can be applied in similar contexts. Furthermore, it strengthens the relevance of vocational maritime education by linking theoretical learning with the realities of port operations. The results also emphasize the pressing need for stronger coordination among stakeholders, simplification of documentation workflows, and systematic training programs designed to enhance professional competence. By addressing these areas, shipping agencies and port authorities can improve service delivery, minimize delays, and foster sustainable practices that align with the broader objectives of maritime development.
The Influence of AHTS Vessel Maintenance on Operational Efficiency at Pertamina Marine Solutions
This research investigates how maintenance of Anchor Handling Tug Supply (AHTS) vessels and the availability of spare parts affect operational efficiency in Pertamina Marine Solutions’ Transko Andalas activities. Using a qualitative approach, the study engaged maritime experts, engineers, and operational supervisors to identify essential determinants of vessel performance and continuity. Data collection was conducted through semi-structured interviews, focus group discussions, and thematic analysis, which provided insights into maintenance issues and their direct implications for daily operations. The findings show that operational efficiency improves significantly when preventive maintenance is carried out consistently and supported by reliable spare parts availability. Conversely, delays in spare parts procurement, shortages of skilled technical staff, and gaps in maintenance expertise are found to weaken vessel reliability. The study makes an important contribution to the field of maritime transportation management by offering practical, evidence-based maintenance guidelines and emphasizing the importance of developing human resources for specialized offshore support vessels. In addition, the research highlights several practical measures, including the establishment of stronger maintenance systems, the provision of comprehensive training for technical personnel, and the optimization of supply chain strategies to ensure timely spare parts readiness. These implications provide valuable direction for enhancing operational performance and sustainability within the Indonesian maritime sector, particularly in complex offshore support operations where efficiency and reliability are critical.
Sistem Informasi Sumber Daya Manusia (SDM) pada AMIK Luwuk Banggai Berbasis Web
Human resources (HR) are a vital asset in educational institutions, supporting the continuity of administrative, academic, and service processes. At AMIK Luwuk Banggai, employee data management, attendance tracking, and performance evaluation are still carried out manually using conventional documents, often leading to issues such as data duplication, delayed information, and recording errors. These conditions reduce administrative efficiency and slow down strategic decision-making processes. This study aims to design and develop a web-based human resource information system that can digitally integrate employee data, facilitate attendance recording, and generate real-time performance reports. The development method applied is the Waterfall model, which includes stages of requirement analysis, system design, implementation, testing, and maintenance. Research data were collected through interviews, direct observation, and documentation of administrative processes. The resulting system provides a simple and responsive interface accessible via computers and mobile devices. Testing results indicate that the system improves data accuracy, accelerates report generation, and minimizes administrative errors. Furthermore, the system implementation supports faster and more precise data-driven managerial decision-making. Therefore, this research makes a significant contribution to improving HR management efficiency in vocational higher education and has the potential to serve as a reference for developing similar systems in other educational institutions.
Sistem Informasi Lembaga Penjamin Mutu (LPM) pada AMIK Luwuk Banggai Berbasis Web
Quality Assurance Unit (LPM) plays a vital role in maintaining and improving academic quality and governance in higher education institutions. At AMIK Luwuk Banggai, however, the management of quality documents, accreditation instruments, and internal audit reports is still carried out manually, leading to delays, duplication, and difficulties in retrieving data. These issues negatively affect the effectiveness of the Internal Quality Assurance Sistem (SPMI), which is expected to support the achievement of national higher education standards. This study aims to design and develop a web-based Quality Assurance Information Sistem that facilitates integrated, fast, and accurate management of quality data. The sistem was developed using the waterfall model, which consists of requirements analysis, sistem design, implementation, and testing. Requirement analysis was conducted through interviews and observations of LPM’s workflows. The sistem design was carried out using the Data Flow Diagram (DFD) approach to model business process flows and the Entity Relationship Diagram (ERD) to design the database implemented in MySQL, while the implementation was carried out using a PHP-based web framework. The results of this study indicate that the developed sistem can simplify the management of quality documents, internal audit reporting, and real-time monitoring of quality standards. In addition, the sistem supports centralized data storage and minimizes the risk of document loss. Testing involving LPM staff and lecturers revealed that the sistem was considered effective, user-friendly, and capable of accelerating the preparation of quality assurance reports. The implication of this research is the availability of a digital platform that enhances quality management processes at AMIK Luwuk Banggai and can serve as a reference for the development of quality assurance sistems in other higher education institutions.
Sistem Informasi Akuntansi Pencatatan dan Pengelolaan Keuangan pada Kantor Sinode GPIBK Berbasis Web
The development of information technology has driven a significant transformation in accounting data management, especially in educational institutions, companies, and non-profit organizations. Web-based accounting information systems are a strategic solution to improve accuracy, transparency, and efficiency in financial management. This research aims to design and implement a web-based accounting information system that is able to support the management of the cash receipt and expenditure cycle, the preparation of financial statements, and the strengthening of internal controls. The method used is applied research with a case study approach in organizations that require real-time and integrated recording of financial transactions. The system development process includes needs analysis, system design, implementation, and testing. The results of the study show that the system built provides transaction recording features, account grouping according to accounting standards, and automatic presentation of financial statements. The system also supports internal audits through structured data storage and user rights-based access. In addition, the system has been proven to improve the effectiveness of internal controls, reduce the risk of human error, and speed up the presentation of information to management. The implications of this study suggest that small and medium-sized organizations can leverage these systems to improve transparency, accountability, and quality of financial decision-making. Thus, the implementation of a web-based accounting information system has the potential to support more professional, efficient, and sustainable financial governance.
Pengaruh Content Marketing, Endorsement Review dan Customer Rating terhadap Minat Beli Produk Glad2Glow pada E-Commerce Tiktok Shop
The rapid growth of e-commerce, particularly through the TikTok Shop platform, has created new dynamics in consumer behavior and presented challenges for businesses in understanding the factors that influence purchase intention, especially among young people who are the most active social media users. This study aims to explore in greater depth the effects of content marketing, endorsement reviews, and customer ratings on purchase intention for Glad2Glow products on TikTok Shop. The research employed a quantitative approach using a survey method involving 180 active students from Universitas Muhadi Setiabudi as respondents. A random sampling technique was applied to ensure the representativeness of the sample, while the research instrument consisted of a questionnaire using a Likert scale ranging from 1 to 10. Data analysis was conducted using multiple linear regression to test the influence of each independent variable on the dependent variable. The findings indicate that, when tested partially, only content marketing had a significant effect on purchase intention, with a significance value of 0.000 (< 0.05), whereas endorsement reviews and customer ratings did not show a significant effect. However, when tested simultaneously, the three variables—content marketing, endorsement reviews, and customer ratings—collectively influenced purchase intention in a significant manner. These results emphasize that content marketing strategies play a crucial role in shaping consumer purchase intention, particularly for local beauty products marketed on interactive digital platforms such as TikTok Shop. The study provides practical implications for businesses to prioritize creative, consistent, and relevant content marketing strategies to enhance product attractiveness and strengthen brand positioning in the competitive beauty industry.
Analisis Hubungan Perceived Quality dan Brand Awareness terhadap Brand Loyalty melalui Brand Image pada Produk Jamu Melydel
The Indonesian herbal medicine industry faces major challenges in building sustainable consumer loyalty amid intense competition with modern health products. The main issue lies in the relatively weak brand image and limited competitiveness in terms of packaging, pricing, and product quality consistency, which have prevented consumer loyalty from being fully achieved. This study aims to analyze the influence of perceived quality and brand awareness on brand loyalty through brand image in the case of Jamu Melydel. The research employed a quantitative approach with a descriptive design. The study population consisted of Jamu Melydel customers, with 202 respondents selected using a non-probability sampling technique. Data were collected through observation, questionnaires, and documentation, and analyzed using Structural Equation Modeling (SEM) with AMOS software. The results show that perceived quality has a positive and significant effect on brand image, and brand awareness also has a positive and significant effect on brand image. However, brand image does not significantly affect brand loyalty, while perceived quality also fails to directly influence brand loyalty. In contrast, brand awareness has a positive and significant impact on brand loyalty. Furthermore, brand image does not mediate the relationship between perceived quality or brand awareness and brand loyalty. These findings suggest that brand awareness is the key factor in shaping consumer loyalty toward Jamu Melydel, while brand image and perceived quality remain insufficient to sustain loyalty. The implications of this study highlight the need to strengthen brand awareness strategies, improve brand image, and foster product innovation to enhance the competitiveness of the traditional herbal medicine industry.
Pengaruh Literasi Keuangan Digital, Kepercayaan Konsumen dan Perilaku Risiko Keuangan terhadap Minat Bertransaksi Menggunakan QRIS di Era Digital
Although the Quick Response Code Indonesian Standard (QRIS) has been widely adopted across various retail sectors, its utilization at the local level remains suboptimal, as evidenced in Sarimulya Swalayan Brebes. This study aims to analyze the influence of digital financial literacy, consumer trust, and financial risk behavior on consumers’ interest in conducting transactions using QRIS in the digital era. The research employed a quantitative method with a survey approach involving 139 respondents who were customers of Sarimulya Swalayan. Data were collected using a Likert-scale questionnaire and analyzed through multiple linear regression with the assistance of statistical software. The findings reveal that digital financial literacy, consumer trust, and financial risk behavior each have a significant partial influence on the intention to transact using QRIS, while simultaneously, these three independent variables also significantly affect the dependent variable. The results emphasize that improving digital financial literacy helps consumers better understand the operational mechanisms, benefits, and security aspects of QRIS transactions, thereby reducing uncertainty and hesitation in its usage. Moreover, consumer trust in the system is confirmed as a key determinant in fostering willingness to adopt QRIS, as confidence in the reliability and safety of the service encourages greater acceptance of digital payments. In addition, financial risk behavior plays an essential role in guiding consumers to remain prudent, careful, and rational when utilizing QRIS-based payment services. Overall, this study highlights the importance of strengthening digital financial education, enhancing consumer trust, and managing financial risks as strategic measures to support the adoption and sustainability of QRIS, particularly in the context of local retail.
Kepemimpinan Transformasional dan Keterikatan Karyawan: Analisis Peran Mediasi Motivasi Intrinsik
The changing dynamics of organizations in the digital era present challenges in meeting the growing need for effective leadership, particularly in strengthening intrinsic motivation and employee engagement. This study aims to analyze the effect of transformational leadership on employee engagement with intrinsic motivation as a mediator in private and public sector organizations in Indonesia. The research design employed a quantitative cross-sectional survey approach involving 100–150 respondents, with data analysis conducted using Structural Equation Modeling (SEM) with AMOS. The findings reveal that transformational leadership significantly enhances intrinsic motivation and employee engagement, as well as strengthens their relationship through the mediating effect of intrinsic motivation. However, the study also identified nonsignificant pathways in certain contexts, highlighting the importance of organizational contextual factors. These findings reinforce the relevance of integrating transformational leadership theory and Self-Determination Theory in explaining the psychological mechanisms of human resource development. Practically, this study implies that transformative leadership development strategies oriented toward fulfilling basic psychological needs (autonomy, competence, relatedness) are more effective in fostering emotional involvement, loyalty, and employee productivity. Furthermore, the study emphasizes the importance of designing leadership training programs and human resource management policies that focus on employee empowerment and well-being, rather than solely on organizational targets. The limitations of this research lie in its cross-sectional design and reliance on self-reported data, providing opportunities for future longitudinal and mixed-methods studies to offer a more comprehensive understanding.
Analisis Kepesertaan DPLK Secara Individu dan Karakteristiknya untuk Meningkatkan Penetrasi Dana Pensiun Pekerja Sektor Informal di Indonesia
Research on the analysis of individual DPLK membership and its characteristics to increase the penetration of pension funds for workers in the informal sector was conducted using a descriptive qualitative approach with content analysis using questionnaires, interviews, and document studies. The research findings concluded that the individual characteristics of DPLK participants consist of: 1) belonging to the low-income group, 2) the highest contribution paid is Rp. 100,000 per month, 3) contributions may vary each month, 4) retirement age is determined based on financial goals, and 5) the motivation to join the DPLK is due to the lack of a pension program for old age or emergency funds. Currently, the composition of DPLK participants consists of: 20% individual participants (on their own initiative) and 80% corporate participants (enrolled by companies), while of the 560,000 individual DPLK participants, 70% come from the informal sector and 30% come from the formal sector. There are 86.4% of informal workers who have not prepared for retirement funds and 89.4% of informal workers who do not have voluntary pension programs. However, informal workers are interested in DPLK as a program for income continuity in their old age with the support of education and the availability of digital access. In terms of potential, if 25% of current informal workers participate in DPLK with a minimum contribution of IDR 50,000 per month, the potential accumulation of funds will reach IDR 132 trillion over the next 10 years as part of increasing pension fund penetration among informal sector workers.
Pengaruh Direct Marketing dan Kualitas Produk terhadap Minat Beli Ulang pada Live Streaming e-commerce Shopee dengan Diskon Sebagai Variabel Moderasi
In addition to analyzing the role of discounts as a moderating variable, this study attempts to investigate how consumers' repurchase intentions in Shopee e-commerce Live streaming are impacted by direct marketing and product quality. The study used WarpPLS's path analysis as part of a quantitative methodology. Only 102 of the 112 participants who were active Shopee users with prior experience participating in live streaming sessions satisfied the requirements to be considered legitimate respondents. The results show that repurchase intention is positively and significantly impacted by direct marketing, with a p-value of 0.003 and an influence value of 0.256. Similarly, with a p-value <0.001 and an influence value of 0.401, product quality likewise significantly influences repurchase intention. Additionally, it was discovered that the discount variable strengthened the influence to 0.475 by moderating the association between direct marketing and repurchase intention. On the other hand, the influence value drops to -0.771 when discounts have a negative moderating effect on the link between product quality and repurchase intention. This suggests that offering high-quality products at unreasonably steep discounts may make customers less likely to make additional purchases. By taking into account the balance between promotional offers and product quality, this study gives e-commerce enterprises both theoretical and practical contributions to the creation of efficient promotional tactics, notably through live streaming features.
Pengaruh Coaching, Mentoring dan Keterlibatan Kerja terhadap Keberlanjutan Organisasi melalui Produktivitas Karyawan dalam Lingkungan Kerja yang Dinamis
This study aims to develop hypotheses regarding the factors influencing sustainable organizations with the mediating role of employee productivity, particularly in the airline sector. The method applied is a literature review with a descriptive qualitative approach. Data were collected through the review of various relevant academic articles and books, sourced from reputable databases such as Thomson Reuters, Springer, Taylor & Francis, Scopus Q2–Q4, Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and other digital references. The analysis technique used is comparative analysis of previous research findings to identify similarities and differences. The findings indicate significant relationships between organizational factors, employee productivity, and sustainability. First, coaching, mentoring, and work engagement positively influence employee productivity. Second, these factors also have a direct impact on the establishment of sustainable organizations. Third, employee productivity serves as a crucial mediating variable linking coaching, mentoring, and work engagement to organizational sustainability. Thus, this study emphasizes that strengthening coaching and mentoring practices, along with enhancing work engagement, not only improves employee productivity but also contributes to long-term organizational sustainability. The implication is that airline companies should prioritize human resource development strategies as a key driver to achieve sustainable goals and maintain competitiveness in a dynamic industry.
Health Economic Evaluation in Healthcare Management : A Systematic Review of Cost-Effectiveness Studies in Hospital Operations
Healthcare systems worldwide face increasing financial constraints while maintaining quality care standards. In this context, health economic evaluation has become a crucial tool for informing evidence-based resource allocation decisions within hospital operations. This systematic review aims to synthesize current evidence on cost-effectiveness studies in hospital operations and to identify the key factors that contribute to efficient healthcare management. A comprehensive search was conducted across PubMed, Scopus, and Web of Science databases for articles published between 2020 and 2024. The keywords applied included “cost-effectiveness,” “health economic evaluation,” “hospital operations,” and “healthcare management.” Studies were screened following PRISMA guidelines, and a total of twenty-five peer-reviewed articles met the inclusion criteria, representing diverse healthcare settings, interventions, and geographical contexts. The review identified several key themes, including the adoption of digital health interventions, the implementation of quality improvement collaboratives, and the integration of performance evaluation indicators in hospital management systems. Cost-effectiveness ratios varied significantly across interventions, with digital health solutions—such as telemedicine, electronic health records, and predictive analytics—showing particularly promising results in terms of both cost savings and patient outcomes. Overall, the findings confirm that health economic evaluation is essential for optimizing hospital operations. Future research should prioritize the standardization of evaluation methods, the inclusion of broader outcome measures, and the development of comprehensive frameworks that integrate both clinical and economic perspectives in healthcare management.
Evaluasi AWS CodeDeploy dalam Meningkatkan Efisiensi Deployment Website Personal Image Studio (PIS) Japan Career Berbasis Cloud
This study evaluates the effectiveness of AWS CodeDeploy in enhancing the efficiency and reliability of website deployment for Personal Image Studio (PIS) Japan Career by utilizing cloud-based infrastructure. Manual deployment processes often involve multiple steps, are time-consuming, and highly susceptible to human error, which can lead to service disruption and operational inefficiencies. To address this issue, a quantitative experimental method was conducted by comparing two deployment approaches: traditional manual deployment and automated deployment using AWS CodeDeploy. The evaluation focused on two primary indicators: deployment time and system reliability. The results revealed a significant improvement in time efficiency, where automated deployment reduced the average deployment duration from 240 minutes to just 33 minutes — an efficiency gain of 86.25%. In terms of reliability, automated deployment achieved an 80% success rate, doubling the 40% success rate observed in manual deployment processes. Moreover, AWS CodeDeploy offers several advanced features such as automatic rollback on failure, seamless integration with monitoring services like AWS CloudWatch, and support for continuous deployment pipelines. These capabilities not only minimize downtime and configuration errors but also ensure consistent and scalable application delivery. Overall, the findings demonstrate that AWS CodeDeploy is a powerful tool that significantly improves the performance and dependability of cloud-based deployment workflows for modern web applications.
Implementasi Algoritma Clustering dan Classification dalam Data Mining: Systematic Literature Review terhadap Tren dan Tantangan Terkini
This study conducts a systematic literature review on the implementation of clustering and classification algorithms in data mining to identify methodological trends and contemporary challenges during the 2021-2025 period. The research methodology employs the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) approach. Analysis was performed on eight relevant studies from IEEE Xplore, ScienceDirect, Springer, and ACM Digital Library databases. Narrative synthesis was used to comprehensively organize research findings. The results demonstrate the dominance of classification algorithms at 50%, with Random Forest achieving optimal accuracy of 98.35% through Particle Swarm Optimization. Clustering techniques demonstrate effectiveness in data segmentation, with K-means producing optimal configuration through Davies-Bouldin Index of 0.47. Application domains are diversified with the healthcare sector dominating 37.5% of implementations. Applications include diabetes prediction and COVID-19 epidemiological analysis. Hybrid approaches integrate various techniques for comprehensive knowledge extraction, particularly in social media user behavior analytics. Major challenges include computational complexity, methodological transparency deficiency in 66.67% of studies, and algorithm scalability limitations. Practical implications indicate a paradigm transformation in organizational decision-making from reliance on subjective intuition toward objective data-based formulation. Business intelligence technology penetration reaches 31.18% for dashboards and 10.75% for clustering techniques in small and medium enterprise ecosystems, marking substantial evolution in contemporary managerial practices.
Pengaruh Beban Kerja, Dukungan Sosial dan Pengalaman Kerja terhadap Kepuasan Kerja Pegawai di PT. Kereta Api Indonesia Binjai
This study was conducted at PT. Kereta Api Indonesia Binjai to analyze the effects of workload, social support, and work experience on employee job satisfaction. Job satisfaction is a vital aspect of human resource management since satisfied employees tend to perform optimally, remain loyal, and contribute positively to organizational goals. The research involved 78 employees who served as both the population and the sample, selected through a saturated sampling method. Primary data were obtained through questionnaires and observation, while secondary data were sourced from literature studies. Data analysis applied validity and reliability tests, classical assumption tests, multiple linear regression, and hypothesis testing using t-tests and F-tests. The findings indicate that workload, social support, and work experience positively and significantly affect job satisfaction, both partially and simultaneously. The coefficient of determination (R²) of 0.894 shows that the three independent variables explain 89.4% of job satisfaction, while the remaining 10.6% is influenced by factors beyond this study, such as compensation, training, and career development. Among the variables, workload has the strongest influence with a coefficient of 0.942, followed by work experience at 0.771, and social support at 0.198. This highlights that a balanced workload aligned with employee capacity, adequate social support from supervisors and peers, and practical experience gained through training and practice are key determinants of job satisfaction. The study recommends that the company focus on fair workload distribution, stronger workplace interaction, and continuous training to improve employee experience. Leadership should also encourage skill development through case studies and structured programs, enabling employees to face challenges more effectively and contribute to the company’s sustainable performance and growth.
Sistem Informasi Produksi Pencatatan Bahan Baku pada UMKM Keripik Singkong Metode Material Requirement Planning (MRP)
Micro, small, and medium enterprises (MSMEs) engaged in cassava chips production have significant market potential, as these products are widely favored across different segments of society. However, in practice, many MSMEs still encounter challenges in recording raw materials, managing inventory, and planning production, which are commonly carried out manually. Such conditions often lead to inaccurate inventory data, shortages or surpluses of raw materials, and consequently, production disruptions and material waste. These issues highlight the urgent need for a more structured and integrated system to support production management.This study aims to develop a web-based production information system designed to optimize raw material planning through the Material Requirement Planning (MRP) method. MRP was chosen as it enables optimal calculation of raw material needs based on production schedules, demand data, and procurement lead times. The system was developed using the Waterfall model, consisting of requirements analysis, system design, implementation, testing, and maintenance phases. PHP was employed as the programming language, while MySQL was used as the database management system.The resulting system is capable of providing real-time inventory recording, generating accurate estimations of raw material requirements, and producing comprehensive reports on production and inventory that serve as a valuable basis for managerial decision-making. The implementation of this system is expected to help cassava chips MSMEs improve production efficiency, minimize material waste, and reduce the risk of production delays. Overall, this research contributes a practical and applicable technological solution to support MSMEs in overcoming production management challenges in the digital era.
Pengaruh Gaya Kepemimpinan, Lingkungan Kerja, dan Motivasi terhadap Kinerja Karyawan di PT Tiki Jalur Nugraha Ekakurir (JNE) Cabang Surabaya
This study aims to determine the effect of leadership style, work environment and motivation on employee performance at PT Tiki Jalur Nugraha Ekakurir (JNE) Surabaya Branch. The data were collected through observation and questionnaires, and analyzed by using linear regression, t test and f test. The results show that: (1) There is a positive and significant influence of leadership style on employee performance, as indicated by the t-value (2.301) > t-table (2.0086), meaning that leadership style contributes to improving employee performance. (2) The work environment also has a significant effect on employee performance, with a t-value (2.397) > t-table (2.0086). (3) Motivation significantly affects employee performance, shown by a t-value (2.128) > t-table (2.0086). (4) Simultaneously, leadership style, work environment, and motivation have a significant impact on employee performance, as shown by the F-test significance value of 0.000 < 0.05 and an F-value (17.624) > F-table (2.79). These findings indicate that all three independent variables together have a significant influence on employee performance at PT. Tiki Jalur Nugraha Ekakurir (JNE) Surabaya Branch.
Evaluasi Usabilitas Prototipe Sistem Bank Sampah Bangkitku : Pendekatan Gabungan Maze Testing dan SEQ
Before an information system is implemented, usability evaluation is essential to ensure that the system is easy to learn, efficient to use, and aligned with user needs. This principle was applied to the prototype of the Bank Sampah Bangkitku Information System, a web-based platform developed to support waste bank operations in Jambi City. This study aimed to evaluate the usability level of the prototype by involving five administrators and five customers. Testing was conducted using Maze to assess learnability, efficiency, and error aspects, while the Single Ease Question (SEQ) questionnaire was employed to measure user satisfaction. The results showed a Maze Usability Score (MAUS) of 98 for administrators and 97 for customers, both falling into the “excellent” category. Most SEQ scores ranged between 6–7, indicating that users considered the system easy to use, efficient, and satisfactory. The evaluation also highlighted design strengths, including intuitive navigation, clear function labeling, and effective visual cues. With high usability scores, the prototype is proven feasible for real-world implementation as a digital solution to enhance waste bank management effectiveness and promote sustainable community participation.
Pengaruh Sikap Konsumen dan Manfaat yang Dirasakan terhadap Niat Beli Sabun Cuci Piring Berlabel Halal di Kota Bukittinggi
Studies on purchase intentions for halal products have focused more on the food and cosmetics sectors, while halal products in non-food sectors such as dishwashing soap have rarely been studied, even though the existence of these products is also important for Muslim consumers. This indicates a research gap that needs to be filled, especially considering the importance of hygiene in Islamic teachings and the increasing public awareness of the halalness of household products. Bukittinggi City was chosen as the study location because it is dominated by Muslim consumers who have a high concern for halal certification. The aim of this study is to assess the extent to which consumer attitudes and perceived usefulness can influence purchase intentions for halal-labeled dishwashing soap in Bukittinggi City. This study was conducted using a quantitative approach and a survey was conducted by distributing questionnaires to 124 respondents. The PLS (Partial Least Square) technique in the SEM (Structural Equation Modeling) approach was applied to analyze the data, with the help of SmartPLS.3.0 software. The findings in this study show that consumer attitudes and perceived usefulness significantly influence purchase intentions. The conclusion of this research is that the more positive consumers' attitudes and the greater usefulness they perceive from non-food halal products, the greater their purchase intention. The implication of this finding is the importance of businesses adopting Sharia values and providing halal education in their marketing strategies for household products.
Administrasi Keimigrasian di Indonesia: Tantangan dan Prospek dalam Era Globalisasi
This study examines the dynamics of immigration administration in Indonesia, amidst the increasing mobility of people across borders due to globalization. This situation positions immigration administration as a strategic instrument for public service and safeguarding national sovereignty. The purpose of this study is to describe immigration administration regulations, analyze the challenges faced in their implementation, and identify prospects for their future development. This study uses qualitative methods with a literature review approach and normative analysis. Research data are sourced from primary legal sources, such as Law Number 6 of 2011, which was amended by Law Number 63 of 2024, as well as secondary legal sources such as journal articles and official reports. The results show that Indonesia has implemented reforms through regulatory updates and the digitalization of services such as e-visas and the Immigration Management Information System SIMKIM. However, challenges remain, including suboptimal inter-agency coordination, limited human resources, and gaps between regulations and practice. Future prospects focus on strengthening transparent governance, developing an integrated digital system, and increasing the capacity of immigration officials to address global dynamics.
Pengaruh Karakteristik Individu, Komitmen Organisasi, dan K3 terhadap Kinerja Karyawan UD Monggo Jaya Kab. Kediri
This study aims to analyze the influence of individual characteristics, organizational commitment, and occupational health and safety on employee performance at UD Monggo Jaya, Kediri Regency. A quantitative method is used in this research, with data collection through questionnaires and interviews. The research employs a non-probability sampling technique, utilizing a saturated sample method with a population of 52 employees and a sample size of 52 employees. Based on the results of the study, it shows that partially the individual characteristics variable has a significant effect on employee performance variables, with a Sig. value of 0.033 < 0.05. Partially the organizational commitment variable does not have a significant effect on employee performance variables, with a Sig. value of 0.884> 0.05. Partially the occupational safety and health variable does not have a significant effect on employee performance variables, with a Sig. value of 0.068> 0.05. The individual characteristics, organizational commitment, occupational safety and health variables simultaneously have a significant effect on employee performance at UD Monggo Jaya, Kediri Regency with a Sig. value of 0.028 < 0.05. The influence of the level of individual characteristics, organizational commitment, occupational safety and health on employee performance is 17.1%, while the remaining 82.9% is influenced by other variables not examined in this study.
Penganggaran Berbasis Kinerja dan Optimasi Pelayanan Publik: Tinjauan Literatur Sistematis di Bidang Imigrasi
Performance-Based Budgeting (PBB) is a financial management approach in the public sector that links budget allocations with measurable performance outcomes and service effectiveness. In the immigration sector, PBB is an important instrument for enhancing spending efficiency, transparency, and the quality of public services. This study employs a Systematic Literature Review (SLR) to analyze practices, strategies, and challenges in implementing PBB within immigration institutions. The review covers articles published between 2013 and 2023 from databases such as SINTA, DOAJ, and Google Scholar, with inclusion criteria focusing on public sector budgeting and its relevance to immigration administration. The findings indicate that the successful implementation of PBB depends on measurable performance indicators, strong managerial commitment, and active participation of organizational actors in budget planning and evaluation. However, several challenges were identified, including bureaucratic resistance, weak performance measurement systems, and limited fiscal capacity at the operational level. To overcome these barriers, the study highlights the need for strengthened leadership commitment, improved accountability frameworks, and the development of integrated digital systems to enable real-time monitoring. By optimizing the Public Work Plan (PBK), immigration services are expected to manage resources more efficiently, respond to global dynamics, and improve services for both citizens and foreigners.
Analisis Pengaruh Sarana Prasarana dan Kinerja Pegawai terhadap Kepuasan Pemohon Layanan Publik di Kantor Imigrasi Jakarta Barat
Quality public services require adequate infrastructure and optimal employee performance. The West Jakarta Immigration Office, as a public service provider, is obligated to address the needs of the community in accordance with its duties and functions. This research will examine the contribution of infrastructure and civil servant performance to public satisfaction with public services at the West Jakarta Immigration Office. Qualitative research using a direct survey was the method of choice. The sample was determined using the Slovin formula, and data were obtained from pre-processed questionnaires. A t-test in multiple linear analysis was performed, along with the coefficient of determination and f-test. The results showed that satisfaction was significantly and positively influenced by infrastructure, as was employee performance. Both variables contributed strongly to public service satisfaction. In conclusion, improving infrastructure quality and optimizing employee performance are important factors in creating satisfaction with complaints at the West Jakarta Immigration Office. This research is expected to contribute to enriching the public sector service literature, particularly regarding infrastructure, human resources, and service quality. Practically, these findings can provide input for the leadership of the West Jakarta Immigration Office in formulating policies that focus on infrastructure investment and employee capacity development. In this way, it is hoped that more efficient, transparent and accountable services can be achieved, in line with public demands for good and responsive governance.
Integrasi Data Warehouse dan Sistem Informasi Geografis untuk Analisis Spasial Persebaran Mahasiswa Baru
Higher education institutions face challenges in managing large volumes of new student data, hindering strategic geographical distribution analysis. This research focuses on designing and building an integrated system utilizing a Data Warehouse and Geographic Information System (GIS) to analyze the distribution patterns of new students at UIN Alauddin Makassar. The system development uses the Waterfall model(I Putu Agus Eka Pratama, 2021), which includes structured stages from secondary data collection from the Academic Information System (SIAKAD), an ETL (Extract, Transform, Load) process into a Data Warehouse with a star schema architecture (Coronel & Morris, 2022), to spatial data visualization using GIS (Botha et al., 2023). The analysis of 15,826 student records from 2022-2024 reveals a high geographic concentration, with the top five regencies contributing 53.2% of all new students. The resulting web-based system provides an interactive thematic map that identifies regions with high applicant concentrations, offering strategic insights to support data-driven decision- making for university leadership (Corrin et al., 2023). This research demonstrates how the integration of Data Warehouse and GIS technology can optimize educational data governance and provide a solid foundation for strategic new student admission planning.
Persepsi Mahasiswa Generasi Z terhadap Tantangan Finansial dan Akademik dalam Kuliah Sambil Bekerja
The dynamics of today's digital economy have driven many Generation Z students to take on dual roles as learners and income earners. This reality presents significant challenges, particularly in managing financial constraints and academic workload. This study aims to explore how Generation Z students perceive and respond to financial and academic pressures while balancing work and university commitments. A qualitative approach was applied using a structured questionnaire composed of open- and close-ended items distributed to active student-workers. The theoretical foundation is grounded in Peter Drucker's concept of self-management and Stephen Covey’s principles of time and priority management. The findings indicate that most students experience difficulty maintaining financial stability and academic performance. However, many demonstrate adaptive behavior in organizing their schedules, setting priorities, and applying self-management strategies independently. These results underscore the need for universities to provide time-management training and personal development support. This research contributes to shaping more flexible educational policies and support systems tailored to the needs of working students.
Customer Focus Strategy in the Digital Era: The Influence of AI Implementation and Competitive Advantage on Enhancing Brand Loyalty in Edutech Platforms
This study investigates the role of customer focus strategy in the digital era, emphasizing how artificial intelligence (AI) implementation shapes competitive advantage and brand loyalty in Edutech platforms. As digital transformation accelerates, adopting customer-centered approaches becomes vital for delivering personalized and relevant learning experiences. Employing a mixed-methods design, this research integrates quantitative and qualitative data from Edutech users. The findings reveal that artificial intelligence (AI)-driven strategies significantly enhance personalization of learning content, improve responsiveness, and strengthen user engagement, which in turn increases brand loyalty. Moreover, organizations that strategically embed AI gain a sustainable competitive advantage by achieving higher operational efficiency and adaptive service delivery. These insights highlight the strategic importance of positioning AI as a core element of customer focus strategy in digital education. The study also provides practical implications for Edutech providers aiming to build stronger customer relationships, foster user satisfaction, and ensure long-term loyalty in a competitive marketplace.
Sistem Informasi Rekam Medis di Klinik dr. Yosefa Lily Londa Berbasis Web
The rapid advancement of information technology has significantly influenced various sectors, including healthcare. Clinics, as frontline healthcare providers, are increasingly required to improve their service quality by adopting efficient and integrated information systems. One of the most vital components of healthcare information is medical records, which serve as the foundation for accurate diagnosis, treatment planning, and continuity of care. However, many clinics still rely on traditional manual recording systems, leading to inefficiencies, frequent errors, and difficulties in retrieving patient data in a timely manner. This study aims to design, develop, and implement a web-based medical record information system at Klinik dr. Yosefa Lili Londa to address these challenges. The development process uses the Waterfall model, which consists of several stages: analysis, design, implementation, and testing. The system is designed to manage key data components including patient information, registration, medical complaints, diagnosis, and reporting. The results of system testing indicate a significant improvement in data accuracy, reduction in recording errors, faster access to patient records, and more efficient clinical workflows. Based on these findings, the implementation of a web-based medical record system proves to be effective in supporting integrated, efficient, and high-quality healthcare services at the clinic level.
Etika Bisnis dalam Perlindungan Data Pribadi Konsumen di Era Bisnis Digital: dalam Studi Literatur
The rapid digital transformation has fundamentally altered contemporary business operational paradigms and generated crucial issues regarding the security of customers' personal information. This study explores the implementation of ethical principles in the business world, particularly concerning the protection of consumer personal information within the digital economy context, employing a systematic literature review methodology. Information gathering was conducted through comprehensive examination of scholarly publications discussing business morality, information confidentiality in the digital realm, and personal data security by applying qualitative research methodology. The findings reveal that customer personal information has transformed into a strategic commodity with high economic value within the digital business ecosystem, while simultaneously triggering substantial security threats such as information security breaches, identity theft, and irresponsible data exploitation. Although Indonesian regulations have been established through Law Number 27 of 2022 concerning Personal Data Protection and the Electronic Information and Transactions Law, their implementation continues to face numerous obstacles including jurisdictional limitations over international business entities, minimal digital literacy among the public, and the complexity of artificial intelligence technology that presents contemporary privacy threats. This research concludes that business morality in personal data protection is not merely a juridical obligation, but also a fundamental investment strategy for building consumer credibility and sustainable business continuity in the long term. The practical implications of this research underscore the urgency of cross-stakeholder collaboration in realizing a credible and secure digital ecosystem.
Eksplorasi Penerimaan Aplikasi Pegadaian Digital Service (PDS) Melalui Model UTAUT3 dan Trust
This study aims to evaluate the factors influencing user acceptance of the Pegadaian Digital Service (PDS) application by applying the UTAUT3 framework with the addition of the Trust variable. Based on interview findings and user review analysis, PDS adoption remains relatively low due to initial access difficulties, inconsistent navigation, and concerns regarding data security. The research employed a quantitative approach with 100 active PDS users as respondents. The collected data were analyzed using the SEM-PLS method. The results indicate that Effort Expectancy, Social Influence, and Personal Innovativeness significantly affect Behavioral Intention, while Habit has a significant effect on Use Behavior. In contrast, Performance Expectancy, Facilitating Conditions, Price Value, Trust, and Behavioral Intention do not significantly influence Use Behavior. The model demonstrates moderate explanatory power (R² = 0.555 for BI and 0.274 for UB). These findings suggest that, in collateral-based financial services such as PDS, behavioral intention alone is insufficient to drive actual usage without adequate supporting conditions. The practical implications highlight the importance of improving user experience, strengthening socially driven campaigns, and fostering user habits through digital incentives to enhance PDS adoption.
Implementasi Metode Ahp-Topsis untuk Rekomendasi Penerima Beasiswa
Providing scholarships to high-achieving students from underprivileged families is a crucial step in ensuring equal access to higher education. However, subjective selection processes often reduce the effectiveness and fairness of scholarship distribution. The selection process for scholarship recipients often faces challenges in terms of objectivity due to the large number of criteria variables that must be considered.
Upaya Meningkatkan Kinerja Karyawan melalui Kompetensi dan Pelatihan dengan Motivasi sebagai Variabel Mediasi
This study aims to analyze the influence of competence and training on employee performance with motivation as a mediating variable at PT XYZ. In an era of intense competition, competence and training are considered key factors in improving employee performance. This research employs a quantitative method with a survey approach involving 376 employees of PT XYZ, selected using stratified random sampling to ensure proportional representation across divisions. Data were collected through structured questionnaires and analyzed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) with SmartPLS 3.0 software to test the proposed hypotheses. The results show that competence and training have a positive and significant effect on employee performance, with motivation acting as a mediating variable that strengthens the relationship. These findings provide important implications for management, particularly in designing effective training and competency development programs to enhance employee performance. Nevertheless, this study is limited by the sample scope and the generalizability of its findings, suggesting the need for future research with broader coverage.
Analisis Dampak Penerapan Pajak UMKM Final terhadap Kepatuhan Wajib Pajak
Micro, Small, and Medium Enterprises (MSMEs) play a vital role in Indonesia’s economic development, particularly in job creation, income distribution, and tax revenue contribution. To support MSMEs and encourage formal tax participation, the government issued Government Regulation (PP) No. 23 of 2018, which reduced the Final Income Tax (PPh Final) rate from 1% to 0.5% of gross turnover. This policy aims to increase tax compliance, reduce administrative burdens, and expand the national tax base. This study analyzes the impact of the implementation of the Final Income Tax policy on MSME taxpayer compliance, focusing on reporting and payment behavior. The findings indicate that the tax rate reduction positively influences compliance levels among MSME taxpayers. However, several challenges persist, including limited understanding of tax procedures, lack of socialization, and low digital literacy related to tax systems. Therefore, beyond lowering tax rates, continuous education, mentoring, and the enhancement of digital-based tax services are necessary to strengthen voluntary compliance. This policy is considered a strategic initiative in improving Indonesia’s tax system and supporting sustainable economic growth driven by the MSME sector.
Peran Kepuasan Kerja dalam Memediasi Pengaruh Fasilitas Kerja dan Kepemimpinan Melayani terhadap Kinerja Karyawan
This study aims to examine the role of job satisfaction in mediating the influence of work facilities and servant leadership on employee performance at PT Artha Mandala Pratama. The population of this research consists of all 96 employees of PT Artha Mandala Pratama, who also served as the research sample through a saturated sampling technique. The study employs a quantitative method with a descriptive approach. Data were collected through observation, interviews, questionnaires, and literature studies. The data analysis technique used in this research is Structural Equation Modeling (SEM) with the SmartPLS 4.0 software. The results reveal that work facilities have a positive and significant effect on employee performance. Servant leadership also has a positive and significant effect on employee performance. Furthermore, both work facilities and servant_leadership positively and significantly influence job satisfaction. The findings also indicate that job satisfaction positively and significantly affects employee performance. Moreover, job_satisfaction_partially mediates the relationship between work facilities and employee performance, as well as between servant leadership and employee performance. These results suggest that providing adequate work facilities and implementing servant leadership not only directly improve employee performance but also indirectly enhance it through increased job satisfaction.