Pengaruh Kompetensi Digital dan Pelatihan Kerja terhadap Kinerja Karyawan pada PT. Pos Indonesia (Persero) Regional VI Makassar 90004

Muh Juniar Elfarid; Muchriady Muchran; Nurinaya Nurinaya

doi:10.55606/jupsim.v5i2.7073

Authors

Muh Juniar Elfarid Universitas Muhammadiyah Makassar
Muchriady Muchran Universitas Muhammadiyah Makassar
Nurinaya Nurinaya Universitas Muhammadiyah Makassar

DOI:

https://doi.org/10.55606/jupsim.v5i2.7073

Keywords:

Digital Competence, Digital Transformation, Employee Performance, Human Resource Development, On-the-Job Training

Abstract

This study aims to analyze the influence of digital competencies and on-the-job training on employee performance at PT. Pos Indonesia Regional VI Makassar 90004. The study employs a quantitative approach using a causal-associative research design to examine the relationship between the independent and dependent variables. The sample consisted of 57 respondents representing the entire population of employees. Data collection was conducted through the distribution of questionnaires using a Likert scale to measure respondents’ perceptions regarding digital competencies, on-the-job training, and employee performance. The collected data were analyzed using multiple linear regression with the assistance of SPSS software. The findings reveal that digital competencies and on-the-job training have a positive and significant influence on employee performance, both partially and simultaneously. Employees with better digital capabilities and adequate job training tend to demonstrate higher levels of effectiveness, productivity, and work quality. These findings indicate that strengthening digital competencies and implementing sustainable on-the-job training programs are essential strategies for improving employee performance amid the challenges of digital transformation. Therefore, companies are encouraged to continuously develop employee digital skills and provide relevant training programs to support organizational performance and competitiveness.

References

Aguinis, H. (n.d.). No title.

APJII. (2024). Laporan survei penetrasi internet Indonesia 2024. APJII.

Armstrong, M. (2022). Armstrong’s handbook of performance management: An evidence-based guide to performance leadership. Kogan Page.

BPS. (2024). Statistik e-commerce 2024. BPS.

Dessler, G. (2020). Human resource management (16th ed.). Pearson Education.

Fathiyatuzzah, R. N., & Sary, F. P. (2024). No title. 6, 203–214. https://doi.org/10.31539/jomb.v6i1.6995

Hidayati, N. (2022). Digital transformation and human resources readiness: A strategic concept higher education. 2022(3), 1269–1277.

Kraiger, K., & Ford, J. K. (2021). The science of workplace instruction: Learning and development applied to work. Annual Review of Organizational Psychology and Organizational Behavior. https://doi.org/10.1146/annurev-orgpsych-012420-060109

Larasshati, K., & Priyastiwi, P. (2024). Pengaruh kompetensi digital terhadap kinerja karyawan. https://doi.org/10.32477/jrabi.v4i2.1026

Makaria, E., Tarigan, B., & Sudibjo, N. (2026). Pengaruh efikasi guru terhadap kinerja guru dengan mediasi kompetensi digital dan perilaku inovatif. 9, 3694–3701. https://doi.org/10.54371/jiip.v9i3.11049

Maryadi, M., Utami, H. N., Prasetya, A., & Hutahayan, B. (2026). Advancing the understanding of employee performance: A recent systematic literature review using PRISMA. Cogent Business & Management, 13(1). https://doi.org/10.1080/23311975.2025.2612412

Noe, R. A. (2020). Use Canvas inbox for all communications writing skills: Discussions (pp. 1–16).

OECD. (2023). Digital economy outlook 2023. OECD Publishing. https://doi.org/10.1787/0d0f9f7d-en

Oktaviani, P., Putriana, Z. B. E., Enggarani, N. B., & Merdiaty, N. (2024). Manajemen talenta di era digital: Sebuah kajian literatur. Jurnal Manajemen Bisnis Era Digital, 2(1), 56–64. https://doi.org/10.61132/jumabedi.v2i1.415

Rahayu, R., & Day, J. (2015). Determinant factors of e-commerce adoption by SMEs in developing country: Evidence from Indonesia. Procedia - Social and Behavioral Sciences, 195, 142–150. https://doi.org/10.1016/j.sbspro.2015.06.423

Rahman, F., & Dewi, L. (2024). Digital learning dan efektivitas kerja karyawan. Jurnal Manajemen dan Inovasi, 6(2), 78–91.

Risman, R. (2024). Strategi pelatihan karyawan untuk meningkatkan kinerja organisasi: Peran teknologi dan adaptasi program di berbagai sektor. Paradoks, 7(1), 56–68. https://doi.org/10.57178/paradoks.v7i1.946

Van Laar, E., Van Deursen, A. J. A. M., Van Dijk, J. A. G. M., & De Haan, J. (2020). Determinants of 21st-century skills and 21st-century digital skills for workers: A systematic literature review. SAGE Open. https://doi.org/10.1177/2158244019900176

Vuorikari, R., Kluzer, S., & Punie, Y. (2022). DigComp 2.2: The digital competence framework for citizens with new examples of knowledge, skills and attitudes. Publications Office of the European Union. https://doi.org/10.2760/115376

World Bank Group. (2023). Digital development overview 2023. World Bank Group.