Pengaruh Role Conflict dan Social Support terhadap Kepuasan Mahasiswa pada Perguruan Tinggi Swasta
DOI:
https://doi.org/10.55606/jimak.v5i1.5313Keywords:
Higher Education, Learning Satisfaction, Role Conflicts, Social Support, Student WorkersAbstract
This study aims to analyze the influence of role conflict and social support on the learning satisfaction of employee class students in higher education. Employee-class students face complex challenges in balancing roles as workers and students, which has the potential to create role conflicts and negatively impact academic satisfaction. Instead, social support from the surrounding environment—including family, co-workers, and educational institutions—can serve as a protective factor that increases learning satisfaction. This study uses a quantitative approach with a correlational descriptive method. The research population consisted of 258 employees in Tegal City, all of which were sampled through total sampling techniques. The research instrument was in the form of a standardized questionnaire, and the data were analyzed using multiple linear regression with the help of SPSS software. The results of the study show that role conflict has a negative and significant effect on student satisfaction, while social support has a positive and significant effect. Simultaneously, these two variables make a significant contribution to student learning satisfaction. These findings confirm the importance of role conflict management strategies and strengthening social support in creating a more optimal learning experience for employee class students. The practical implications of this research can be a reference for educational institutions in designing policies and services that are responsive to the needs of working students.
References
Adisa, T. (2016). The impact of work-family conflict on Nigerian employees’ wellbeing. International Journal of Business and Social Science, 7(9), 89–99.
Asmawati, A. (2022). Kepuasan mahasiswa terhadap pelayanan administrasi dan akademik di FTK UIN Alauddin Makassar. Educational Leadership: Jurnal Manajemen Pendidikan, 1(2), 141–152. https://doi.org/10.24252/edu.v1i2.26529
Aysila, F. A. (2021). Pengaruh social support terhadap flow akademik mahasiswa yang mengerjakan skripsi di Kota Makasar.
Broadbridge, A., & Swanson, V. (2005). Earning and learning: How term-time employment impacts on students’ adjustment to university life. Journal of Education and Work, 18(2), 235–249. https://doi.org/10.1080/13639080500086008
Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98(2), 310–357. https://doi.org/10.1037/0033-2909.98.2.310
Deci, E. L., & Ryan, R. M. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55(1), 68–78. https://doi.org/10.1037/0003-066X.55.1.68
Dwivedi, F. C. (2022). Pengaruh work-study conflict terhadap academic burnout pada mahasiswa yang bekerja di Kota Jambi. Bandung Conference Series: Psychology Science, 2(1), 147–151. https://doi.org/10.29313/bcsps.v2i1.809
Ermini, N., D. S., & Kurniawan, M. (2022). Analisis kepuasan mahasiswa FKIP atas kualitas layanan akademik di pusat pelayanan terpadu Universitas PGRI Palembang. Jurnal Media Wahana Ekonomika, 18(4), 468–481.
Ester Ekklesia Tumangger. (2022). Pengaruh kualitas pelayanan terhadap kepuasan mahasiswa Smart Fast Global Education Pekanbaru. Sharing: Journal of Islamic Economics, Management and Business, 1(1), 16–28. https://doi.org/10.31004/sharing.v1i1.10759
Fadila, A. (2022). Pengaruh role conflict, role ambiguity dan role overload terhadap kinerja auditor pada kantor akuntan publik di Kota Bekasi. E-Jurnal Akuntansi Tsm, 2(2), 931–946.
Fauzan, R. S. (2022). Dukungan sosial dan beban kerja dengan stres kerja pegawai panti sosial Bina Karya Harapan Jaya Dinas Sosial DKI Jakarta. Jurnal Psikologi Kreatif Inovatif, 2(3), 15–28.
Ginting, R. (2021). Hubungan antara work-study conflict dengan student engagement pada mahasiswa pekerja full-time di program studi S-1 Teknik Informatika Universitas Stikubank (Unisbank) Semarang. Jurnal Empati, 10(2), 78–85. https://doi.org/10.14710/empati.2021.30996
Izzah, F. N., & Ariana, A. D. (2022). Hubungan perceived social support dengan perilaku non-suicidal self-injury pada remaja. Psikologi dan Kesehatan Mental, 2(1), 70–77.
Keisha M Love. (2020). Role stress, interrole conflict, and job satisfaction among university employees: The creation and test of a model. Journal of Employment Counseling, 47(1). https://doi.org/10.1002/j.2161-1920.2010.tb00088.x
Kiki Anggun Saputri. (2020). Hubungan antara self-efficacy dan social support dengan tingkat stres pada mahasiswa akhir penyusun skripsi di FIP UNNES tahun 2019. Journal of Guidance and Counseling, 41(9), 1519–1532. https://doi.org/10.2224/sbp.2013.41.9.1519
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer Publishing.
M. Nu’man Al Hadziq. (2024). Kontribusi work-study conflict terhadap academic engagement yang dimediasi oleh self-efficacy pada mahasiswa Magister Maulana Malik Ibrahim Malang yang bekerja. Universitas Islam Negeri Maulana Malik Ibrahin Semarang, 15(1).
Misra, R., & McKean, M. (2000). College students’ academic stress and its relation to their anxiety, time management, and leisure satisfaction. American Journal of Health Studies, 16(1), 41–51.
Moch Raffi Zidan Pasya. (2022). Hubungan antara stress akademik dan dukungan sosial dengan kesejahteraan subjektif mahasiswa tahun pertama. 1–19.
Muzaki, M. (2022). Pengaruh kualitas pelayanan, harga dan promosi melalui media sosial terhadap kepuasan konsumen (Studi kasus pada Luang Waktu Coffee). AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia, 1(1), 44–57. https://doi.org/10.57235/aurelia.v1i1.24
Noor, N. M. (2011). Work, family and study conflict: A comparison of female students with and without employment. Journal of Population and Social Studies, 19(2), 313–328.
Orient Sri Indah Sari. (2023). Hubungan resiliensi dan work-study conflict pada mahasiswa yang bekerja di Kota Banjarmasin. Jurnal Al Husna, 4(1), 15–28. https://doi.org/10.18592/jah.v4i1.6339
Retno Wulandari, M. P. (2023). Hubungan work-study conflict dengan student engagement pada mahasiswa Universitas Negeri Padang yang bekerja part-time. Innovative, 3(4), 1554–1561. https://doi.org/E-ISSN 2807-4238 and P-ISSN 2807-4246
Riono. (2024). Pengantar manajemen: Konsep dan implementasi. Brebes: Umus Press.
Sarason, I. (1990). Social support: The search for theory. Journal of Social and Clinical Psychology, 9(1), 133–147. https://doi.org/10.1521/jscp.1990.9.1.133
Sugiyono. (2023). Metode penelitian kuantitatif dan kualitatif R&D. Alfabeta.
Wahid, F. S. (2020). Pengaruh lingkungan keluarga dan lingkungan sekolah terhadap prestasi belajar siswa. Syntax Literate: Jurnal Ilmiah Indonesia, 5(8), 555–564.
Widyasrini. (2020). Dual role conflict, coping stress, and social support as nurses’ well-being predictor. Jurnal Psikologi, 19(2), 174–187. https://doi.org/10.14710/jp.19.2.174-187
Yahya, S. D., & Yulianto, H. (2018). Studi determinasi role conflict mahasiswa yang bekerja di Kota Makassar. Seminar Nasional Hasil Penelitian & Pengabdian Kepada Masyarakat (SNP2M), 3(1), 267–272.
Zhang, S. (2023). Social support, academic engagement, and life satisfaction among college students in China. BMC Public Health, 23(1), 17301. https://doi.org/10.1186/s12889-023-17301-3
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Ilmiah Manajemen dan Kewirausahaan
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
