Pengaruh Work Life Balance terhadap Job Satisfaction Melalui Employee Engagement pada Karyawan Gen Z

Penulis

  • Felisha Diensy Audillah Universitas Negeri Jakarta
  • Dita Puruwita Universitas Negeri Jakarta
  • Annisa Lutfia Universitas Negeri Jakarta

DOI:

https://doi.org/10.55606/jimak.v4i3.4911

Kata Kunci:

Employee engagement, Generation Z, Job satisfaction, PT Kereta Api Indonesia, Work life balance

Abstrak

This study aims to analyze the effect of work life balance on job satisfaction, mediated by employee engagement among Generation Z employees at PT Kereta Api Indonesia (Persero) Daop 1 Jakarta. The research background is based on the increasing number of Gen Z employees who have unique characteristics, such as a preference for work-life balance and meaningful engagement at work. The research method used is quantitative with a survey approach, in which data were collected through questionnaires distributed to Gen Z employees at PT KAI Daop 1 Jakarta. Data analysis was performed using Structural Equation Modeling (SEM). The results show that work life balance has a positive and significant effect on employee engagement and job satisfaction. Furthermore, employee engagement is proven to mediate the effect of work life balance on job satisfaction. The implications of this research highlight the importance for companies to pay attention to work-life balance and enhance employee engagement in order to improve job satisfaction, especially for Generation Z employees. These findings are expected to serve as a reference for companies in designing adaptive human resource management strategies that suit the characteristics of the younger generation in the workforce.

Referensi

Abdirahman, H. I. H., Najeemdeen, I. S., Abidemi, B. T., & Ahmad, R. (2020). The relationship between job satisfaction, work-life balance and organizational commitment on employee performance. Advances in Business Research International Journal, 4(1), 42–52.

Ahmad, R., Nawaz, M. R., Ishaq, M. I., Khan, M. M., & Ashraf, H. A. (2023). Social exchange theory: Systematic review and future directions. Frontiers in Psychology, 13, 1015921.

Albrecht, S. L., Green, C. R., & Marty, A. (2021). Meaningful work, job resources, and employee engagement. Sustainability (Switzerland), 13(7). https://doi.org/10.3390/su13074045

Anugraheni, T. D., Izzah, L., & Hadi, M. S. (2023). Increasing the students’ speaking ability through role-playing with Slovin’s formula sample size. Jurnal Studi Guru dan Pembelajaran, 6(3), 262–272. https://doi.org/10.30605/jsgp.6.3.2023.2825

Arfandi. (2023). The effect of work life balance, leadership style and organizational culture on employee performance. Ekspektra: Jurnal Bisnis dan Manajemen, 7(1), 41–51. https://doi.org/10.25139/ekt.v7i1.5519

Arifin, N., Tjahjono, H. K., Hartono, A., & Muafi, M. (2021). The antecedent of employee engagement and its effect on innovative behavior: A religiosity-based social exchange theory (SET) perspective. Journal of Asian Finance, Economics and Business, 8(7), 313–322. https://doi.org/10.13106/jafeb.2021.vol8.no7.0313

Bhende, P., Mekoth, N., Ingalhalli, V., & Reddy, Y. V. (2020). Quality of work life and work–life balance. Journal of Human Values, 26(3), 256–265. https://doi.org/10.1177/0971685820939380

Goestjahjanti, F. S., Novitasari, D., Hutagalung, D., Asbari, M., & Supono, J. (2020). Impact of talent management, authentic leadership and employee engagement on job satisfaction: Evidence from South East Asian industries. Journal of Critical Reviews, 7(19), 67–88.

Heslina, H., & Syahruni, A. (2021). The influence of information technology, human resources competency and employee engagement on performance of employees. Golden Ratio of Human Resource Management, 1(1), 1–12. https://doi.org/10.52970/grhrm.v1i1.100

Nilasari, B. M., Diatmono, P., Nisfiannoor, M., Leon, F. M., & Rimbawanto, N. A. (2023). Employee job satisfaction levels: Evidence in private higher education organizations. European Journal of Business and Management Research, 8(2), 89–95.

Pratama, H. P., & Setiadi, I. K. (2021). Pengaruh work life balance terhadap kepuasan kerja karyawan milenial perusahaan startup di Jakarta. Business Management Analysis Journal (BMAJ), 4(2), 145–159.

Qureos. (2025). 20+ Gen Z statistics for employers. Qureos.

Setyaningsih, S., & Sunaryo, W. (2021). Optimizing transformational leadership strengthening, self-efficacy, and job satisfaction to increase teacher commitment. International Journal of Instruction, 14(4), 427–438. https://doi.org/10.29333/iji.2021.14425a

Susanto, P., Hoque, M. E., Jannat, T., Emely, B., Zona, M. A., & Islam, M. A. (2022). Work-life balance, job satisfaction, and job performance of SMEs employees: The moderating role of family-supportive supervisor behaviors. Frontiers in Psychology, 13, 906876.

Wang, H., Jin, Y., Wang, D., Zhao, S., Sang, X., & Yuan, B. (2020). Job satisfaction, burnout, and turnover intention among primary care providers in rural China: Results from structural equation modeling. BMC Family Practice, 21, Article 1.

Wolor, C. W., Kurnianti, D., Zahra, S. F., & Martono, S. (2020). The importance of work-life balance on employee performance millennial generation in Indonesia. Journal of Critical Reviews, 7(9), 1103–1108. https://doi.org/10.31838/jcr.07.09.203

Yang, A. A., & Dini, Y. I. F. (2023). Faktor loyalitas karyawan generasi Z: Kepuasan kerja sebagai mediasi. Jurnal Manajemen Maranatha, 23(1), 1–14.

Diterbitkan

2025-07-11

Cara Mengutip

Felisha Diensy Audillah, Dita Puruwita, & Annisa Lutfia. (2025). Pengaruh Work Life Balance terhadap Job Satisfaction Melalui Employee Engagement pada Karyawan Gen Z. Jurnal Ilmiah Manajemen Dan Kewirausahaan, 4(3), 441–450. https://doi.org/10.55606/jimak.v4i3.4911