Penerapan Metode Cognitive Walkthrough dalam Evaluasi User Interface Sistem Informasi Donasi Ambung Harsa

Abstrak

This study aims to evaluate the UI of the Ambung Harsa Donation Information System using the Cognitive Walkthrough method. The information system is designed to facilitate the donation process more efficiently, transparently, and accessibly for the public. However, the effectiveness of the interface for new users still requires assessment to ensure interaction with the system is intuitive and minimizes errors. The Cognitive Walkthrough method is selected because it allows a structured evaluation of user interaction, identifies obstacles and difficulties that users may encounter while performing key tasks, and provides specific recommendations for improvement. The study was conducted through several stages: identifying primary user tasks, developing usage scenarios, performing step-by-step evaluation from a new user's perspective, and analyzing the findings. Evaluation results revealed several UI areas needing improvement, including menu navigation, action button placement, instruction clarity, and information display consistency. These findings provide a basis for recommendations to enhance the interface, making it more intuitive, efficient, and user-friendly. Implementing these recommendations is expected to improve user satisfaction, streamline the donation process, and serve as a reference for developing similar information systems in the future. This study highlights the importance of usability evaluation using Cognitive Walkthrough as an integral part of web-based information system development.