PEMANFAATAN METODE SUMI UNTUK ANALISIS KEGUNAAN APLIKASI SI ELANG BPAD PROVINSI NTT

Melania Yora Meak; Skolastika Siba Igon

doi:10.55606/jupumi.v5i1.4943

Authors

Melania Yora Meak STIKOM Uyelindo Kupang
Skolastika Siba Igon Sistem Informasi, STIKOM Uyelindo Kupang

DOI:

https://doi.org/10.55606/jupumi.v5i1.4943

Keywords:

Public Service Usability, SUMI Method, SI ELANG.

Abstract

The use of information technology in public services is increasingly becoming a primary need to support transparency and efficiency in government agencies. One implementation is the SI ELANG application developed by the Regional Revenue and Asset Agency (BPAD) of East Nusa Tenggara Province. Data was obtained through questionnaires distributed to active users of the application, namely BPAD civil servants within the NTT Provincial Government. With the increasing number of vehicles and the complexity of traffic, the public often faces difficulties in accessing information related to tax obligations and ticketing processes. As a solution, this study utilized the SUMI (Software Usability Measurement Inventory) method to measure the usability of the SI ELANG application. This method measures five main aspects of usability: Efficiency, Affect (emotional satisfaction), Helpfulness, Control, and Learnability. This study aims to evaluate the usability of the SI ELANG application using the SUMI (Software Usability Measurement Inventory) method, which covers five aspects: Efficiency, Affect, Helpfulness, Control, and Learnability. The results indicate that, in general, the SI ELANG application has a good level of usability, with an average usability score of 3.69 out of a maximum scale of 4.00. All usability aspects were rated positively by users, although there was still a slight gap from ideal expectations, particularly in the efficiency aspect. The SUMI method proved effective in providing a comprehensive overview of user perceptions of the application's ease and convenience.

References

Aminudin, A., Hadiono, K., & Nugroho, K. (2024). Usability Sentiment Analysis Menggunakan Metode SUMI, NLP Scikit-Learn pada Aplikasi New Sakpole. Jurnal Informatika: Jurnal Pengembangan IT, 9(2): 130–140. Tersedia pada:

https://doi.org/10.30591/jpit.v9i2.5451

Hanifah, P., & Siregar, M. W. (2021). Penerapan Metode SUMI Pada Pengujian Usability Aplikasi E-Learning Berbasis Website. Journal of Applied Informatics and Computing, 5(2): 156–159.Tersedia pada:

https://doi.org/10.30871/jaic.v5i2.3349

Hayat, H., Lock, R., & Murray, I. (2015). Measuring Software Usability. Software Quality Management Conferenc.10. Tersedia pada:

https://dspace.lboro.ac.uk/2134/18275

Kangko, D. D., Putri, I. H., Wardiyono, W., & Maulana, A. Y. (2022). Analisis Usability SLiMS 9 Bulian Menggunakan Metode Software Usability Measurement Inventory. Journal of Documentation and Information Science, 6(2): 67–74. Tersedia pada:

https://doi.org/10.33505/jodis.v6i2.209

Kirakowski, J., & Corbett, M. (1993). SUMI: the Software Usability Measurement Inventory. British Journal of Educational Technology, 24(3): 210–212. Tersedia pada : https://doi.org/10.1111/j.1467-8535.1993.tb00076.x

Pratomo, A., & Mantala, R. (2016). Pengembangan Aplikasi Ujian Berbasis Komputer Beserta Analisis Uji Guna Sistem Perangkat Lunaknya Menggunakan Metode Sumi (Software Usability Measurement Inventory). Jurnal Positif, 2(1), 1–11.Tersedia pada:

http://orcid.org/0000-0002-7471-8993

Thoyyibah, T. (2018). Evaluasi Usability Pada Aplikasi E-Learning Di Jurusan Teknik Informatika Universitas Pamulang. Jurnal Teknik Informatika, 11(2): 139–148.Tersedia pada: http://orcid.org/0000-0002-7471-8993

Welda, W., Putra, D. M. D. U., & Dirgayusari, A. M. (2020). Usability Testing Website Dengan Menggunakan Metode System Usability Scale (Sus)s. International Journal of Natural Science and Engineering, 4(3): 152–161. Tersedia pada :

https://doi.org/10.23887/ijnse.v4i2.28864

Berlilana, B., Suyanto, M., & Luthfi, E. T. (2017). Pengaruh Penerapan Kualitas Kegunaan, Kualitas Informasi Dan Kualitas Interaksi Website Terhadap Kepercayaan Konsumen Hotel Di Kabupaten Banyumas. Jurnal IT CIDA, 3(2): 1–19. Tersedia pada :

https://doi.org/10.55635/jic.v3i2.53